• Act as a primary contact for guest queries and operational requests, ensuring timely and effective resolution
• Support the end-to-end lifecycle of Guest Services, from the wellness check through to the guest’s check out
• Follow up with clients regarding extensions and ensure timely coordination where required
• Manage and coordinate crisis situations, ensuring appropriate and timely updates and resolution
• Adopt a phone-first approach when communicating with property partners to resolve guest issues quickly
• Provide clear and confident updates to guests and clients outlining actions taken and next steps
• Work collaboratively with the commercial teams to resolve guest issues efficiently
• Ensure communication threads and case records remain accurate and up to date, providing clear visibility of actions taken and next steps
• Work closely with property partners to resolve issues that arise during a guest’s stay
• Maintain accurate records within internal systems to ensure clear visibility of guest issues and resolutions
• Ensure all guest communication is professional, calm and solution-focused, helping maintain client and guest confidence
• Support the coordination of guest arrivals, reservations, extensions and operational requests
• Monitor incoming guest enquiries to ensure service levels and response expectations are met
• Identify opportunities to prevent repeat issues and improve the guest experience
• Escalate complex or high-impact issues to the Guest Solutions Executive or Guest Experience Lead where required
• Share relevant updates and information with colleagues to ensure consistent service delivery across the team

Requirements

• At least 3-5years of similar work experience in a guest services or operations role.
• Willing to work alternately in the office and at the client site (central Singapore)
• Positive, proactive and solution-focused attitude when managing guest situations
• Professional, calm and clear communicator, both by phone and in writing
• Flexible when needed (things can pop up) and open to constructive feedback
• A team player who continually supports colleagues

Responsibilities

·       Manage a portfolio of several countries in agency corporate governance, agency performance management and agency commercial-related activities.

·       Corporate governance includes board and management structure, ownership structure and exercise of control rights, CAPEX & OPEX management, agency-principal commission negotiations and agreements

·       Collaborate closely with the Agency Finance Controller on Financial matters of the Entities within your portfolio, to review the financial performance, including operating expenses, cash matters, dividend declaration, cost plus implementation, versus approved budgets.

·       Plan and finalize annual budgets with active participation from agencies and HQ stakeholders. Monitor budget execution.

·       Assist in project management of assigned M&A project.

·       Initiate collaboration with various Business Units/stakeholders in Principal office to assess, review and implement actions to elevate the performance of your portfolio of countries.

·       Lead the investigation and integrate stakeholders’ feedback and perspective into problem solving processes and establish/ refine preventive measures and procedures.

·       Assist in carrying out transformation initiatives/projects aligned with HQ directives, contribute to strategic planning discussion and projects to drive continuous efficiency improvements of the agencies.

·       To anchor relationships and communications with local Partners on corporate matters and ensuring good corporate governance of the Entities within your portfolio, in close coordination with the Corporate Entity Management team.

·       Management of Detention/Demurrage post waivers, Third Party Billing of Container Repair commercial waivers.

·       Possible travel to areas of representation.

Job Requirements

·       Bachelor's degree in Business Administration, Corporate Law, Maritime Studies or a related field. Advanced degrees or relevant certifications (e.g., ACCA) be advantageous

·       Strong organizational and multitasking skills.

·       Excellent communication and interpersonal skills.

·       Familiarity with the container shipping industry is a plus.

·       At least 5 years of experience

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

 Tel: 6950 9748

Responsibilities

Conduct detailed yield analysis to improve product quality and drive manufacturing efficiency and profitability

Collaborate with cross-functional teams (Process, Equipment, QA, etc.) to drive yield improvement initiatives and support continuous improvement projects

Lead yield-related audits and reviews, including preparation of documentation and presentation of findings to internal stakeholders and external customers

Liaise with customers on development and improvement of process, material and equipment capabilities

Generate and maintain weekly yield reports to monitor production performance, highlight trends and identify anomalies or deviations

Conduct yield analysis to identify yield loss mechanisms, quality issues, and opportunities for process improvement

Drive yield improvement initiatives through root cause analysis and implementation of corrective and preventive actions (CAPA)

Monitor and report yield performance through regular dashboards and trend analysis, highlighting risks and improvement opportunities

Lead yield-related investigations, audits, and customer reviews, including preparation of technical reports and presentations

Support customer engagements, process qualifications, and continuous improvement projects to enhance process, material, and equipment capabilities

Requirement

Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field

2-5 years of relevant experience in semiconductor process engineering / yield engineering preferred

Knowledge of Wafer Level Chip Scale Packaging (WLCSP) operations is advantageous

Proficient in data analysis and reporting tools such as Microsoft Excel, JMP, Tableau or Python or Fine Bi

Project management skills to ensure timely and successful project delivery

Independent self-starter to drive to meet operation goals

High level of commitment and passion

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Essential Responsibilities:

This role will be a member of Singapore HR Team, with primary responsibility for supporting end-to-end HR operations for Singapore across the employee lifecycle.

The role will manage day-to-day HR operational activities, employee data administration and employee enquiries, ensuring accurate and timely processing in accordance with company policies and Singapore employment requirements. The role will also support SAP SuccessFactors administration, HR reporting and analytics, and continuous improvement of HR processes to enhance operational efficiency and employee experience.

Main Responsibilities

·       Manage and support end-to-end HR operations for Singapore, covering the employee lifecycle from onboarding, employee movements and HR administration through to offboarding.

·       Maintain accurate and timely employee records and transactions in SAP SuccessFactors, including Employee Central, Time Off, Timesheet, Recruitment and other relevant modules.

·       Handle HR operational queries from Singapore employees and managers, providing timely and accurate support.

·       Support HR data governance, reporting, analytics and administration of the HR Ticketing system.

·       Ensure Singapore HR operational processes and employee records are administered in accordance with company policies, internal controls and applicable Singapore employment requirements.

·       Prepare and analyse HR data, reports and dashboards to support business and management requirements.

·       Identify opportunities to streamline and improve Singapore HR operational processes, including opportunities for system enhancement and automation.

·       Work with internal stakeholders, IT and external vendors to resolve system and operational issues affecting Singapore HR operations.

·       Support HR projects and initiatives relevant to Singapore operations.

Requirements:

·       Degree in Human Resource or Business related field

·       5 years of experience in end to end HR operations and process improvement

·       Strong experience in SAP SucessFactors

·       Meticulous and good organizational skills

·       Comfortably dealing with HR administrative work and data entry

·       Proficient in Excel skill

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Responsibilities

• Work with the team to provide corporate insurance broking advice and placement for clients.
• Communicate with clients to understand their insurance needs and advise on coverage options.
• Gather necessary underwriting information from clients for submission to underwriters.
• Evaluate and advise on quoted insurance rates, terms, and conditions.
• Secure insurance placements with underwriters, ensuring the required support from various markets.
• Prepare essential documentation for insurance placement, including quotation and placement slips, schedules, cover notes, endorsements, and closing slips.
• Ensure required documents are sent to insurers and clients by coordinating with the Administrative team.
• Monitor clients' accounts and collect outstanding payments.
• Review renewal business and take action to renew expiring policies.
• Execute special assignments and related duties as assigned.

Requirements:

• Diploma or Degree in Business, Banking, Finance or equivalent.
• Candidates who have no experience but willing to pursue a career in corporate insurance operations are welcomed or candidates with at least 1 year of experience in a similar role in insurance related industry
• Capable of working independently in a demanding work environment
• Excellent interpersonal and communication abilities.

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.comPeople Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9724

Vulnerability Management

• Assist in vulnerability scanning and assessments to identify weaknesses in the client’s environment
• Help prioritize and track remediation by severity and impact
• Work with internal teams to mitigate vulnerabilities on time
• Provide regular vulnerability reports and updates to the Senior IT Security Manager

Firewall Rules Review and Management

• Support periodic firewall rule reviews for proper access control and network segmentation
• Work with network and infrastructure teams to assess and adjust configurations
• Help ensure rules comply with internal policies and regulatory requirements

Audit Support

• Assist in preparing for and supporting internal and external security audits
• Provide documentation, logs and reports to auditors and respond to requests on time
• Track and resolve audit findings, ensuring corrective actions are implemented
• Support maintenance of audit trails for critical security events

Identity and Access Management (ID Validation)

• Assist with user identity validation and proper authentication mechanisms
• Support enforcement of access control policies so only authorized personnel access sensitive data and systems
• Help monitor and audit user access rights against role-based access control and least privilege principles

Security Awareness Training

• Assist in developing and delivering training programs for client employees and internal teams
• Help create materials on threats such as phishing and social engineering
• Track training progress and keep employees updated on best practices
• Support client-facing initiatives to promote a cybersecurity culture

Security Advisory Support

• Gather information on emerging threats and vulnerabilities
• Assist the Senior IT Security Manager with risk mitigation recommendations
• Maintain a repository of security advisories, updates and patches, and distribute them to stakeholders on time

Incident Response

• Support investigation and response to security incidents, gathering data and providing initial analysis
• Help escalate incidents and assist with documentation and resolution
• Participate in post-incident reviews to identify lessons learned

Risk Management and Compliance

• Help conduct risk assessments and recommend mitigation strategies
• Assist in keeping the client’s environment compliant with industry standards and regulations
• Contribute to maintaining security policies, procedures and controls

Collaboration and Communication

• Work closely with IT Security team members to implement and enforce policies and practices
• Communicate security status, risks and incidents to internal teams and client stakeholders
• Support preparation of reports, presentations and security briefings for senior management and clients

Continuous Learning and Improvement

• Stay current on cybersecurity trends, tools, vulnerabilities and attack techniques
• Participate in ongoing professional development
• Help identify and implement improvements to security processes, policies and tools

Qualifications

• Relevant certifications such as CISM, CISA, CompTIA Security+, CEH or equivalent (a plus)
• Minimum 2 years of experience in IT security, cybersecurity or a related field
• Hands-on experience or familiarity with vulnerability scanning tools, firewall rule configurations and identity management systems
• Experience or exposure to supporting security audits and compliance processes
• Familiarity with network security concepts, SIEM systems and basic incident response protocols (a plus)
• Understanding of IT security principles and best practices
• Basic knowledge of firewalls, antivirus software, IDS/IPS and SIEM systems
• Familiarity with frameworks such as NIST, ISO 27001 and CIS Controls
• Strong analytical and troubleshooting skills
• Ability to work in a team and manage tasks in a dynamic environment

Role Overview

• Based in Singapore, 1 year contract, renewable
• Trusted advisor to clients, designing and implementing security solutions that protect critical assets and ensure regulatory compliance
• Combines deep technical expertise with strategic thinking to address complex security challenges and drive organizational resilience

Job Description

• Conduct detailed security assessments, risk analyses and vulnerability evaluations for enterprise clients across diverse industries
• Design and recommend customized IT security strategies, frameworks and solutions aligned with best practices and regulatory requirements
• Lead security consulting engagements from initiation through implementation, ensuring deliverables meet client objectives and timelines
• Analyze security threats, incidents and emerging risks, and give actionable recommendations to reduce exposure
• Develop and present security roadmaps, business cases and compliance strategies to senior client stakeholders
• Evaluate and recommend security tools, technologies and platforms, and oversee their deployment and optimization
• Provide expert guidance on security governance, policies and procedures to strengthen security posture
• Collaborate with cross-functional teams so security solutions integrate smoothly with existing IT infrastructure
• Stay current with evolving threats, regulatory changes and industry trends, and share insights with clients and internal teams
• Mentor junior consultants and contribute to security consulting methodologies and best practices

Qualifications

Required

• Minimum 5 years of professional experience in IT security consulting, risk management or security architecture
• Advanced knowledge of security frameworks and standards (ISO 27001, NIST Cybersecurity Framework, CIS Controls)
• Demonstrated expertise in risk assessment, threat analysis and vulnerability management
• Strong proficiency with security assessment tools and technologies
• Solid understanding of network security, application security, data protection and cloud security principles
• Proven experience managing security incidents and conducting forensic analysis
• Excellent project management skills, able to manage multiple engagements simultaneously
• Strong analytical and problem-solving capabilities with meticulous attention to detail
• Exceptional communication and presentation skills, able to explain complex security concepts to non-technical audiences

Preferred

• Professional certifications such as CISSP, CISM, CEH or OSCP
• Experience with cloud security platforms (AWS, Azure or Google Cloud)
• Background in security compliance, auditing or governance
• Experience with regulated industries such as financial services, healthcare or telecommunications

Responsibilities

·       Ensure process capability and continuous improvement plans to meet customer expectations

·       Perform Process Characterization using Statistical methods

·       Provide timely material disposition to meet customer delivery

·       Work with cross functional team for new product/ process development, yield enhancement, cost reduction, capacity expansion and productivity improvement

·       Interact with customer on special request, audit, visit and quality incident

·       Perform equipment selection and qualification

·       Perform continuous improvement in terms of process stability, product quality, cycle time and cost improvement

·       Review process capability periodically and explore opportunity for cost/ productivity/ cycle time improvement

·       Develop and update process technology roadmap

·       Provide progress report at the end of every workweek, month and quarter

Requirement :

·       Degree in Electrical/ Electronics/ Mechanical/ Chemical Engineering/ Material Science or its equivalent

·       Preferably 2 years working experience in Lithography process in Wafer Fab or Bump Fab

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Key responsibilities

Plan training program on new incoming line sustaining AE on the job function on set-up, conversion and equipment repair to support production loading.

Plan and develop machine parts stock available to minimize downtime on awaiting for parts delivery.

Review the OEE, machine utilization and FDC regularly to seek improvement on equipment.

Develop creative and innovative solutions to problems with considerable initiatives and independent thoughts.

Communicate with external vendors to resolve problems as line encounter and work on improvement.

Identify problems as well as areas for yield and quality improvements and develop methods to improve productivity and reduce manufacturing cost.

In-charge of ball drop, reflow, taping, detaping, wafer mounter, saw singulation process and open short and wafer probing testing.

Experience in backend assembly process is preferred.

Requirement :

Diploma/Degree  in Mechanical Engineering or equivalent.

Minimum with 3 – 5 years of relevant experience in Laser Mark Equipment for backend operations.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Industry: Data Centre 

Conducive Working Environment

Location: CBD

Role Overview

• The Regional IT Operations Engineer is a hands-on generalist who keeps day-to-day IT running for staff across the region. The focus is primarily on end-user and desktop support, complemented by first- and second-line responsibility for office networks and servers. You will be the go-to technical contact for users in Singapore and support colleagues in other countries, both onsite and remotely.

Key Responsibilities

End-User & Desktop Support (primary focus)

• Act as the first point of contact (L1/L2) for hardware, software, Microsoft 365 and access issues across regional offices, resolving tickets onsite or remotely within agreed SLAs.
• Provision, image and deploy laptops, desktops, mobile devices and peripherals; run joiner, mover and leaver processes end to end.
• Manage endpoints through Microsoft Intune / Autopilot, including patching, encryption, EDR/antivirus and compliance policies.
• Support collaboration tools such as Teams, SharePoint/OneDrive, video conferencing and meeting-room systems.
• Maintain the IT asset register, software licences and stock of spare equipment.
• Deliver IT onboarding for new hires and simple user guides or training where needed.

Network Support

• Support office LAN/WAN, Wi-Fi, switches, firewalls and VPN, carrying out first-line troubleshooting and configuration changes.
• Monitor connectivity and coordinate with ISPs, carriers and vendors to restore service and escalate faults.
• Assist with cabling, patching and comms-room upkeep at offices and sites.

Server & Systems Administration

• Administer Windows Server, Active Directory / Entra ID, Group Policy, DNS/DHCP and file services.
• Perform routine backup checks, restores and recovery testing; support virtualised (VMware/Hyper-V) and Azure workloads.
• Apply patches and updates on servers and infrastructure in line with change procedures.

IT Operations & Governance

• Log, prioritise and track incidents and requests in the ITSM tool; produce regular service reports.
• Write and maintain SOPs, network diagrams and knowledge-base articles.
• Uphold IT security policies, user access reviews and audit requirements (e.g. ISO 27001, SOC 2).
• Manage local IT vendors and managed service providers, including quotes, purchase requests and renewals.
• Support IT set-up for new offices and sites as the company enters new markets, travelling regionally when required.
• Provide occasional after-hours support for planned maintenance or urgent incidents.

Qualifications & Requirements

• Diploma or Degree in Information Technology, Computer Engineering or a related field.
• 5-8 years of experience in desktop support or IT operations, with hands-on exposure to networks and servers.
• Strong knowledge of Windows 10/11, Microsoft 365, Intune and Active Directory / Entra ID; macOS support is a plus.
• Sound networking fundamentals: TCP/IP, VLANs, Wi-Fi and firewalls (e.g. Fortinet, Palo Alto or Cisco).
• Experience with Windows Server administration, backup solutions and virtualisation.
• Familiarity with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice.
• Certifications such as CompTIA A+/Network+, CCNA, Microsoft MD-102 or AZ-104 are advantageous.
• Experience supporting users across multiple countries; background in data centre, telco or critical infrastructure environments preferred.
• Customer-focused, organised and able to work independently with minimal supervision.

 Job ID: JOB-01380

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Our client, a transport operator in Singapore, is looking for an Assistant Manager, Communications to join its Communications & Customer Experience team.

The Role

·       Lead internal content creation and publishing across platforms such as the in-house staff app and digital screens

·       Work with developers to improve the staff app

·       Draft leadership communications, including MD updates, speeches, scripts and key announcements

·       Turn operational updates into clear, employee-friendly messaging

·       Manage agency partners on social media content

·       Develop service announcements and support campaigns and brand initiatives

·       Handle media relations: queries, media releases and statements, pitching and interview coordination

·       Support events, launches and stakeholder engagements with the media, union and community partners

·       Support communications during service incidents, including holding statements and real-time updates with Operations

Requirements

·       3 to 5 years of experience in communications, Public Relations or a related field

·       Strong writing, editing and storytelling skills

·       Good understanding of media relations and social media platforms

·       Able to manage multiple stakeholders and priorities

·       Comfortable in a fast-paced, operational environment

·       Proactive, resourceful and detail-oriented

·       Agency management experience is an advantage

·       Familiarity with Canva, Adobe Illustrator or similar tools is a plus

Please submit your updated resume by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.