QC / Laboratory Manager

The role involves leading and coordinating daily lab operations and projects to meet customer and business goals.

Key responsibilities include maintaining ISO certifications, ensuring regulatory compliance, managing quality processes like Certificates of Analysis, and overseeing maintenance program transfers.

The role also supports new product formulation, troubleshooting, and communication with external partners. Innovation, safety adherence, cost management, equipment upgrades, staff training, and continuous process improvement are also central to this position.

RESPONSIBILITIES:

• Work closely with the lab team, as well as other key stakeholders, to collaboratively prioritize day-to-day laboratory tasks including analytical testing for CoA for customers, to meet their needs and deadlines while supporting overall business objectives.

• Lead or participate in projects that align with and contribute to the overall objectives of laboratory operations.

• Ensure the maintenance and continuous improvement of ISO9001, ISO14001, ISO45001, and ISO17025 management systems within the laboratory.

• Implement Control Plans and Failure Mode and Effects Analysis (FMEA) for laboratory processes to ensure compliance with relevant laws and regulations.

• Lead internal process for preparation of Certificate of Analysis with system which have escalation criteria set appropriately.

• Design and lead management process for Analytical Service Business in accordance with ISO17025.

• Ensure the timely transfer of the Dip tube preventive maintenance program management to the operations team.

• Provide laboratory support for small-scale blending of new formulations to facilitate the growth of new business initiatives and improvement investigation.

• Provide effective troubleshooting support and incident management to ensure minimal disruptions.

• Act as the primary liaison between the laboratory and external stakeholders, including customers and suppliers, to address technical and materials-related matters.

• Drive the implementations of innovative or up-to-date analytical methods to stay at the forefront of technology.

• Adhere to and enforce all Environmental, Health, and Safety (EHS) rules and regulations to ensure a safe working environment.

• Lead the development, review, and enhancement of laboratory operational planning and procedures to optimize productivity and minimize operational costs.

• Manage laboratory operating expenses to optimize resource allocation and cost-effectiveness.

• Manage the capital purchase process for laboratory metrology and equipment upgrades to align with industry standards and technological advancements.

• Lead or actively participate in safety, reliability, and productivity-related projects within the laboratory's scope.

• Provide comprehensive training to laboratory staff to maintain their skill set and foster flexibility within the team.

• Undertake any other tasks as assigned, demonstrating flexibility and a commitment to the laboratory's success.

REQUIREMENTS:

• Bachelor’s degree or more in chemistry, chemical engineering, or material engineering

• Minimum 10 years of relevant experience, of which 5 years of supervisory experience around quality control or chemical analysis

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Job :

Lead team of NPI Staff/Senior/Engineers/Associate Engineers on:

•           New design reviews and checks against existing package design rules.   

•           Supporting new product/customer feasibility build, characterization and qualifications.

•           Liaise with customers, TPM, PTM on engineering build support with regular conferences calls & meetings.

•           Undertake technology/project transfer from R&D to Operations.

•           Process optimization and improvements in eWLB technology.

•           Taking the lead for risk assessment, FMEA, optimization/DOE (if required) for new products.

•           Taking the lead in coordination with the various operation and support teams (mfg, process, equipment, mfg system, IE, CS etc) in preparing the line for new device startup/ramp. Ensure Excursion Free ramp.

•           Taking the lead for issues that arises from engineering builds.

•           Documentation of product eNPI phase/qual reports.

•           Supporting new customer engagement and fab visits.

•           Set up and track KPIs for department to ensure successful qualification.

•           Ensure timely delivery of all NPI lots.

•           Ensure excursion free ramp of all NPIs.

•           Train and develop team on Process Characterization Techniques using Statistical methods.

•           Liaise with R&D on technology transfers, new products.

•           All aspects relating to eWLB new product qualification and LVM launch to secure future revenue stream.

Requirement:

•           Requires B. Eng, B. Sc, M. Eng, M. Sc or PhD in Electrical, Electronics, Mechanical, Chemical Engineering, Physics, Material Science or its equivalent.

•           Minimum 5 years working experience in Wafer Fab or Bump Fab.

•           Minimum 3 years working at Management level.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

• Contract 9months

• MNC

• Attractive benefits

Responsibilities

• Responds to call or emails to customers to provide follow-up on inquiries.

• Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.

• Support AOG requirement

• Handling and resolving customers complaints

• Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.

• Process material returns (RMA's) as requested by the customer

• Maintain a balance between company policy and customer benefit in decision making

• Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner

• Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.

• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.

• To provide after-sales support for client contracts to ensure customers satisfactions are met.

• Performs duties related to overall customer service.

• Provides support to sales team with regard to customer concerns.

• Serves as customer interface on product status and delivery.

• Consistently documents customer service needs to identify patterns and maintain quality.

• Conduct data analysis across multiple data points and report using Excel or statistical suite

• Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer

Requirements

• Experience in customer service activities.

• Familiar with ERPs

• Familiar with Microsoft office suite

• Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service

• Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers

• Maintain clear and accurate data entry, documentation and reporting skills, as required

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Industry: Automotive MNC
Location: Central
Working Hours: Monday - Friday
Good Remuneration Package

Key Responsibilities:

• Manage import/export procedures and support tender requirements.
• Track vessel arrival dates and update customers and finance for collection.
• Release shipping instructions and prepare export shipping documents (LC/DP/TT).
• Generate invoices in SAP and ensure timely month-end invoicing and credit note issuance.
• Monitor shipment status, handle logistics complaints, and liaise with producers/carriers.
• Support team members during absences and follow up on DSR credit/debit notes.

Requirements & Competencies:

• Diploma/Degree with 2–3 years of logistics experience (import/export preferred).
• Knowledge of supply chain processes; SAP experience is an advantage.
• Strong analytical skills, proficient in Excel and PowerPoint.
• High commitment level and ability to work late during month-end closing.

JOBID: 8X7Y39XV

Key Responsibilities: 

• Marketing Strategy: Develop and execute integrated marketing plans across digital, offline, and social platforms to drive awareness and lead generation.
• Campaign Management: End-to-end project management of marketing campaigns, including planning, tracking, and ROI reporting.
• Content Creation: Conceptualize and create engaging content for social media channels—including copywriting, photography, GIFs, short videos, stickers, and stories (live and designed).
• Social Media Management: Manage day-to-day social accounts, engage with consumers, respond to inquiries and feedback, and promote company initiatives.
• Market Research: Conduct research on market trends, competitor activities, and customer insights to inform value propositions.
• Event Management: Collaborate with Sales and Group Marketing to conceptualize and execute events—from proposals (objectives, timeline, budget, stakeholders) to on-ground coordination and post-event evaluation.
• Ad Hoc Projects: Support other marketing initiatives as needed.

Requirements: 

• Degree or Diploma in Marketing, Communication or related fields
• Articulate with good communication and presentation skills
• Strong understanding and passion in the social media platforms and artwork creation software like Canva, Da vinci
• Resourceful, motivated with strong ability to manage multiple projects, timelines and deliverables

JOBID: JOB-00010

• Coordinating with Pricing and Booking Team in order to offer the best available option. 
• Send schedules, cargo information, and freight charges to agents and seek alternative options if initial offers are not accepted 
• Proceed with booking and slot reservation upon receiving confirmation from agents. 
• Ensure carriers complete orders as planned to prevent booking cancellations 
• Monitor and update shipment information with factories and inform agents of any changes such as PO number, ship date, weight, free time, pricing, GOH setup, etc 
• Track and update shipment information in the internal system to ensure accurate data entry for subsequent departments 
• Regular Review on our office loading, following up with overseas on VIPs and lost account. 

• Resolve any issues that arise to ensure customer satisfaction 

• Provide outstanding customer service to clients, addressing inquiries and providing timely solutions 
• Handle and resolve any issues or escalations from customers 
• Maintain strong relationships with key accounts and ensure their needs are met

• Provide regular market updates to agents, explaining difficulties and offering options to help agents make informed decisions for consignees 
• Understand and manage the characteristics of each account, reporting allocations for fixed accounts to the global team 
• Collaborate and support other departments to ensure smooth operations 

• Ensure team members are working efficiently and accurately. 
• Conduct regular performance reviews and provide feedback to team members 
• Develop and implement training programs for new and existing staff 
• Giving guidance and solution to the team. 
• Monitoring and enforce the team following the SOPs. 

• Bachelor's degree in foreign trade, international economics, maritime transport, or related fields 
• Minimum of 5 years of experience in a similar role within the forwarding, import-export, or logistics industry 
• Proficiency in English (listening, speaking, reading, and writing) 
• Strong leadership and team management skills 
• Excellent problem-solving and decision-making abilities 
• High level of responsibility and ability to work under pressure 
• Service-minded, detail-oriented, hard-working, and positive thinking