Operations Director

About the Role

This is a senior leadership opportunity for an experienced operations professional who thrives in a fast-paced, client-service environment. You will play a key role in leading operational performance, driving service excellence, and supporting the continued growth of an established international professional services business.

Working closely with executive leadership, you will oversee a high-performing offshore team, improve operational efficiency, and help shape the future direction of the business.

Role Overview

• Senior leadership position overseeing operational performance and team delivery
• Partner closely with executive stakeholders to support business growth and operational excellence
• Manage multi-layered teams within a fast-paced service-driven environment
• Competitive leadership compensation package

Key Responsibilities

• Lead, mentor, and develop operational teams while fostering a strong performance-driven culture
• Oversee service delivery metrics including productivity, utilisation, turnaround times, and operational efficiency
• Manage workforce planning, resource allocation, and workflow distribution across multiple client portfolios
• Ensure consistent delivery of high-quality client service and proactively resolve operational risks
• Support profitability initiatives through process improvements, operational efficiencies, and performance management
• Collaborate with senior leadership on business improvement initiatives, systems enhancements, automation, and operational strategy
• Drive continuous improvement across people, process, and technology functions

What We’re Looking For

• Proven experience in senior operations leadership within a BPO, outsourcing, shared services, or professional services environment
• Strong understanding of service-based business models, including utilisation, billable hours, and operational profitability
• Experience managing large teams through middle managers or team leaders
• Strong analytical and KPI management skills with the ability to turn data into actionable insights
• Excellent stakeholder management and communication skills across different levels and regions
• Experience within finance, accounting, bookkeeping, or related service environments is highly preferred
• Ability to thrive in a fast-paced, high-accountability environment

Why Join

• Strategic leadership role with strong visibility to executive management
• Opportunity to influence operations, systems, and organisational growth
• Exposure to international stakeholders and cross-border collaboration
• Competitive compensation package
• Forward-thinking environment focused on innovation, process improvement, and technology adoption
• Opportunity to lead and scale a growing operations team

- Leading global manufacturer of fans, motors, and ventilation solutions.
- East area
- Basic + AWS + Variable Bonus

Responsibilities:

• Provide technical phone support and other communication channels to contractors and customers, addressing technical queries or concerns.

• Conduct site measurements to assess and optimize system performance.

• Coordinate with customers and internal teams for site support and troubleshooting when required.

• Documentation of reports, internal knowledge sharing materials and training content.

• Carry out ad-hoc assignments as required, demonstrating flexibility and adaptability.

• Always prioritize safety and actively participate in hazard identification and risk management activities.

Requirements:

• Higher Nitec or Diploma in Mechanical, Electrical/Electronic Engineering, or a related discipline.

• Construction Safety Orientation Course (CSOC) or WSH Management in Construction Industry (BCSS) certification.

• Experience in ACMV systems, including troubleshooting and familiarity with BMS, is an advantage.

• Results-oriented, with the ability to define problems, exercise sound judgement, and take initiative to develop practical solutions independently.

• Excellent communication and interpersonal skills to effectively engage with contractors/customers, providing high quality technical support.

• Strong analytical skills to diagnose and resolve technical issues promptly and efficiently.

• Possession of a valid Class 3 or 3A driving license will be an advantage.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please send your updated cv to josie.cha@peopleprofilers.com

We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756
EA Personnel: Cha Zi Jing Josie
EA Registration Number: R24124843

·       Provides excellent customer service and manages the needs of our customers through our communication platform (phone, email, live chat, Salesforce).

·       Take ownership of issues and concerns of customers, including operational issues, order processing, delivery/shipment, claims etc. 

·       Handle customers’ queries via email, live chat, Salesforce and phone calls and must be able to speak and read in Japanese and English for assigned customers outside Singapore.

·       Responsible for processing customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules. Provide timely “Open Order Report”

·       Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.

·       Closely monitor delivery from factory and liaise with customers to inform them on changes and get acceptance.

·       Prepare and send shipping documents to customers.

·       Address customer goods return due to quality reject, claims and communicate with Quality on rejects & resolution.

·       Regular meet-up with customers to review orders, market situation, forecast demands, orders and deliveries (both physical and virtual meetings).

·       Update weekly sales orders for sale forecast reports for management.

·       Serve as backup to team members.

·       Any other ad-hoc assignments by immediate superior.

Requirements:

·       Degree in relevant discipline with at least 3 years of experience in customer service/customer support/procurement/logistics in relevant industry.

·       Good interpersonal, communication, and computer skills.

·       Demonstrate a passion towards customer commitments.

·       Team player to the team as well as cross functional departments.

·       Able to exert consistent effort to provide quality results that are focused on the bottom-line.

·       Hands on, detailed orientated approach and a fast learner with new software.

·       Experience in JDE system is preferable.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

Registration Number: R1765345

People Profilers Pte Ltd

EA License Number: 02C4944

Tel: 69509736

20 Cecil Street #08-09 Singapore 049705

Job Summary

We are looking for a strategic-minded Indirect Purchasing Executive to lead our Indirect Spend portfolio, with a heavy focus on Engineering, Construction, and CAPEX. This is not just a transactional role; you will be the bridge between technical engineering requirements and commercial excellence. You will drive high-value projects across Thailand and Cambodia, ensuring cost-efficiency through advanced data modeling and robust supplier management.

Key Responsibilities

• Strategic Category Management: Lead the end-to-end indirect spend portfolio, specializing in engineering works, construction, CAPEX, MRO, and general services.

• Data-Driven Cost Leadership: Move beyond price benchmarking. Use ABC analysis, Total Cost of Ownership (TCO), and spend modeling to identify "hidden" savings and initiate process improvements.

• Technical Sourcing Excellence: Partner with Engineering and Facility teams to co-develop Terms of Reference (TOR). You will be responsible for translating technical drawings and BOQs into commercial RFQ packages.

• End-to-End Procurement: Execute the full sourcing lifecycle—from market surveys and bid evaluations to high-stakes negotiations and final contract awards.

• Operational Governance: Oversee the SAP workflow (PR → RFQ → PO) to ensure 100% auditability and compliance with internal controls.

• Supplier Performance & Risk: Monitor contractor milestones, manage warranty claims, and develop risk mitigation plans to ensure business continuity.

• Cross-Border Logistics: Orchestrate import/export formalities for cross-border purchases, managing customs brokers to ensure seamless delivery between Thailand and Cambodia.

Job Specifications

• Experience: Minimum 5 years in Indirect Procurement, specifically within industrial, engineering, or construction categories. Experience at a Lead or Supervisor level is highly preferred.

• Technical Literacy: Ability to read technical scopes, engineering drawings, or Bill of Quantities (BOQ). You must be comfortable "holding your ground" in technical discussions with contractors.

• Analytical Prowess: Proven track record of driving savings through data analysis (TCO, spend modeling) rather than just negotiating discounts.

• Systems & Tools: Proficiency in SAP is mandatory. Advanced Microsoft Excel skills (Pivot Tables, Power Query) are essential for spend analysis.

• Language Skills: Business-level English proficiency (equivalent to TOEIC 700+) for professional collaboration with international stakeholders.

• Logistics Knowledge: Solid understanding of import/export processes, customs formalities, and local procurement regulations.

• Education: Bachelor’s degree in Supply Chain, Engineering, Business, or a related field. (Candidates from non-engineering backgrounds with strong technical procurement experience are welcome).

Working Location: Bangkok

To perform detailed Process Design work of water and wastewater treatment &reuse system which include: -

• Preparation of conceptual process engineering design deliverables for tenders and studies, for example Process Design Basis document, Process Description and Process Flow Diagrams etc.
• Work closely with multiple disciplines to ensure the quality and competitive proposals are developed and delivered timely.
• Support to Business Development on technical presentations to and/or meetings with potential or existing clients.
• Perform detailed calculations related to plant process design and prepare system operation & control philosophy.
• Participate in design specification, Bill of Quantity (BQ) and Request for Quotation (RFQ) preparation and assist in equipment and components selection.
• Assist in project implementation which includes process related document preparation and technical clarification with client.
• Participate in testing and commissioning work.

Qualifications/Experiences required:

• Degree in Chemical Engineering, Environmental, Mechanical or related engineering fields.
• Min 5 years work experience.
• Able to communicate with various level of people.
• Self-motivated, team oriented and flexible individual must possess the initiative and ability to take on numerous challenging tasks, new projects and concepts while simultaneously meeting high standards and deadlines.
• Willingness to travel

People Profilers Pte Ltd (02C4944)

Lee Pei Fang Felicia (R22109421)

felicia.lee@peopleprofilers.com

+65 6950 9721

The Procurement Executive is responsible for executing end-to-end procurement activities for wastewater treatment projects & reuse systems, ensuring timely availability of materials, equipment, and services in compliance with project schedules, technical specifications, and contractual requirements.

Key Roles & Responsibilities

• Assist in procurement activities as per project procurement plans, BOQs, drawings and technical specifications
• Support sourcing of process equipment, mechanical items, electrical & instrumentation materials, consumables and services required
• Assist in preparation and issuance of PRFs to approved vendors
• Collect, compile, and tabulate vendor quotations for comparison & ISO compliance
• Coordinate with process, mechanical, electrical, and instrumentation engineers for technical clarifications and approvals
• Assist in preparation and release of purchase orders/work orders after internal approvals
• Follow up with vendors for manufacturing status, delivery schedules, and dispatch
• Support expediting to ensure on-time delivery of equipment and site materials
• Assist in coordinating inspection, FAT, and documentation under guidance of senior team members
• Maintain procurement documentation including POs, inspection reports, test certificates, manuals, and delivery
• Coordinate with logistics and stores teams for transportation and material receipt at site
• Update procurement data in required systems
• Assist in monitoring inventory to avoid material shortages or excess stock at site
• Escalate delays, technical deviations, and vendor issues to senior procurement staff

Typical Materials & Equipment Exposure

• Mechanical equipment, piping, valves, fittings
• Structural steel and civil construction materials
• Electrical equipment, cables, transformers
• Subcontracted works and services

Qualifications & Experience

• Min. Diploma in Engineering (Mechanical / Chemical / Electrical / Environmental) or Supply Chain / Commerce
• 3 years of experience in procurement or water treatment projects support roles

Skills & Competencies

• Basic understanding of industrial wastewater treatment systems
• Ability to read BOQs and datasheets
• Good coordination and follow-up skills
• Willingness to learn techno-commercial evaluation and vendor management
• Proficiency in MS Excel, Word etc.

Growth & Learning Opportunities

• Exposure to complete wastewater project lifecycle
• Hands-on learning in process equipment procurement and vendor coordination
• Career progression to Purchasing Manager / Purchasing Executive roles

People Profilers Pte Ltd (02C4944)

Lee Pei Fang Felicia (R22109421)

felicia.lee@peopleprofilers.com

+65 6950 9721

Industry: Computer Printer Manufacturing
Location: Alexandra Road
Basic + Allowance + AWS + VB

• Account Management: Build and maintain strong relationships with existing retail partners, ensuring optimal performance and satisfaction.
• Sales Growth: Develop and execute strategies to achieve sales targets, including upselling and cross-selling company products.
• Channel Development: Identify and onboard new retail partners to expand company’s market reach.
• Retail Strategy Execution: Collaborate with marketing and product teams to implement in-store promotions, campaigns, and product launches.
• Forecasting & Reporting: Monitor sales trends, analyze performance data, and provide accurate sales forecasts to management.
• Training & Support: Educate retail staff on product features and benefits to ensure effective product representation and sales execution.
• Market Analysis: Stay informed about market trends, competitor activities, and customer preferences to adapt strategies accordingly.

• Diploma in Business, Sales, Marketing, or a related field.
• Minimum 3 years with proven experience in retail channel sales, preferably in IT peripherals, electronics, or consumer goods industries.
• Strong negotiation, communication, and presentation skills.
• Ability to analyse sales data and market trends to develop actionable strategies.
• Self-motivated with excellent organizational and time management skills.
• Proficiency in Microsoft Office, Power BI and CRM tools.

JOBID: JOB-00240

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please send your updated cv to josie.cha@peopleprofilers.com

We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756
EA Personnel: Cha Zi Jing Josie
EA Registration Number: R24124843