Position Summary

The Technical Manager is responsible for overseeing the maintenance, troubleshooting, repair, and technical operations of vending machines, chillers, and freezers. This role requires strong hands-on technical capability to diagnose and resolve electrical, mechanical, refrigeration, and system-related issues while leading technical teams and ensuring equipment reliability and operational efficiency.

Main Duties and Responsibilities

The duties & responsibilities will include but are not limited to:

Technical Operations & Troubleshooting

• Perform hands-on diagnosis, repair, and maintenance for vending machines, chillers, and freezer systems.
• Troubleshoot electrical, electronic, refrigeration, and mechanical faults.
• Handle urgent machine breakdowns and provide on-site technical support when required.
• Monitor equipment performance and identify recurring technical issues.
• Conduct preventive and corrective maintenance activities.
• Ensure machines are operating within safety and operational standards.

Vending Machine Support

• Configure and troubleshoot vending machine systems, payment systems, coin/bill validators, cashless terminals, and control boards.
• Support machine software settings, firmware updates, and communication systems.
• Resolve dispensing, cooling, sensor, and product delivery issues.
• Perform machine installations, relocations, and commissioning.

Chiller & Freezer Maintenance

• Diagnose refrigeration system faults including compressor, condenser, evaporator, thermostat, gas leakage, and cooling performance issues.
• Monitor refrigerant levels and ensure proper refrigeration cycle operations.
• Handle temperature calibration and cooling efficiency optimisation.
• Coordinate major repairs and replacement of refrigeration components.

Team Management & Leadership

• Supervise and guide technicians and service personnel.
• Provide technical training and coaching to the maintenance team.
• Assign daily service schedules and monitor job completion.
• Ensure adherence to SOPs, safety procedures, and service standards.
• Evaluate technician performance and improve technical competency.

Preventive Maintenance & Asset Management

• Develop and implement preventive maintenance schedules.
• Maintain proper service records, maintenance logs, and technical reports.
• Monitor spare parts inventory and ensure critical parts availability.
• Recommend machine upgrades or replacements based on equipment condition.

Requirements

• Diploma or Degree in Mechatronics, Refrigeration, or a related engineering field.
• Minimum 3–5 years of hands-on technical experience in vending machines, refrigeration systems, chillers, or freezers.
• Strong troubleshooting skills in electrical and refrigeration systems.
• Experience handling compressors, cooling systems, PCB boards, and payment systems.
• Able to read wiring diagrams and technical manuals.
• Leadership experience in managing technicians or service teams.
• Strong problem-solving skills and ability to work under pressure.
• Willing to travel for on-site servicing and emergency support.
• Knowledge of preventive maintenance systems and inventory control is an advantage.

Preferred Skills

• Hands-on repair capability for vending and refrigeration equipment.
• Knowledge of IoT/remote monitoring systems for vending machines.
• Basic networking and software troubleshooting knowledge.
• Good communication and reporting skills.