Be part of the team for analytical and scientific instruments. As a Service Engineer in our Scientific Division, you will work hands-on with advanced technologies used in research,

manufacturing, and high‑tech industries.

This role offers strong technical exposure, structured training, and regional career development, with opportunities for growth.

Service Execution & Technical Support

·       Install, commission, maintain, troubleshoot, and repair scientific instruments at customer sites in regional countries

·       Work on advanced systems such as Particle Size Analyzers, XRF, Spectroscopy, and ICP instruments

·       Perform calibration, verification, and preventive maintenance according to SOPs and safety standards

·       (Senior) Independently handle complex technical issues, root cause analysis, and critical escalations  

Customer Engagement

·       Provide professional communication with customers, including service updates, reports, and recommendations.

·       Deliver user training on instrument operation, maintenance, and safety practices.

·       (Senior scope) Act as a trusted advisor for key customers, ensuring high satisfaction and long-term relationship management.

Coordination & Escalation

·       Work closely with internal stakeholders (Sales, Customer Service/Admin, regional experts, factory support) to resolve issues efficiently.

·       Escalate technical issues with clear documentation (logs, error data, observations).

·       (Senior scope) Drive cross-functional resolution for critical cases and coordinate with regional/factory teams.

Documentation & Compliance

·       Prepare accurate service records, including reports, parts usage, and system configurations/backups.

·       Ensure proper handling and traceability of tools and spare parts.

·       Follow all safety, quality, and compliance standards.

Continuous Learning & Capability Development

·       Build product and application knowledge through structured training and hands-on experience.

·       (Senior scope) Mentor junior engineers and contribute to knowledge sharing (service guides, failure modes, best practices).

Business & Operational Support

·       Identify service opportunities such as maintenance contracts, upgrades, and spare parts.

·       Support quotation preparation where required.

·       (Senior scope) Actively drive service revenue opportunities and support key accounts alongside Sales/Applications teams.

Operational Excellence

·       Ensure timely service delivery and adherence to quality standards.

·       (Senior scope) Lead improvements in service processes (PM quality, turnaround time, parts planning, reliability).

Travel and Others

·       Travel overseas for work or assignment as and when necessary or requested by your immediate supervisor or the head of department.

·       Such other duties and responsibilities as may be reasonably requested by your immediate supervisor or the head of department.

REQUIREMENTS

1.     Education: Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, Instrumentation/Controls (or equivalent).

2.     Technical exposure (advantageous): Experience with analytical/scientific instruments such as Particle Size Analyzers, X-ray Fluorescence (XRF), spectroscopy systems, and/or ICP spectrometers.

3.     Core competencies: Strong troubleshooting mindset, customer orientation, safe working habits, and clear service documentation.

4.     Work style: Good planning and time management; proactive and able to work independently as required.

5.     Mobility: Willing to travel overseas to support regional customers; local travel required (own transport preferred).

6.     Junior level: 0–2 years of relevant experience (training provided).

7.     Senior level: 4+ years of relevant field service experience in scientific/analytical instrumentation, with proven ability to independently handle complex cases and customer escalations.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed MS Word format to joyce@peopleprofilers.com stating

1) Current Drawn

2) Expecting Salary

3) Date Available

4) Reason to Leave each job:

We regret that only shortlisted candidates will be notified

Joyce Koh Ai Leng

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

Tel: 6950 9737

www.peopleprofilers.com

EA License Number: 02C4944

EA Personnel Reg nos R1110618

Job ID:JOB-00196