In this role, you will be responsible for the installation, commissioning, maintenance, and support of integrated system solutions at customer sites. You will play a key role in ensuring system reliability by diagnosing issues, identifying root causes, and delivering effective, long-term solutions.

The ideal candidate is hands-on, analytical, and committed to providing exceptional customer support. You are adaptable, responsive, and willing to go the extra mile to minimize downtime and ensure customers' operations continue running smoothly.

Working Hours: Monday to Friday, office hours: 8.30am - 5.30pm 

Note that it is based on scheduled maintenance work, thus the chance of requiring to work after office hours is limited.

Job Responsibilities

• Install, configure, commission, and test integrated hardware and software solutions at customer sites.
• Provide on-site and remote technical support, troubleshooting system issues and performing root cause analysis to implement sustainable corrective actions.
• Carry out preventive and corrective maintenance to maximize system availability, reliability, and performance.
• Work closely with engineering, sales, and customers to understand operational requirements and deliver effective technical solutions.
• Perform system validation, testing, and optimization to ensure compliance with performance specifications.
• Conduct user training and prepare clear, accurate technical documentation, maintenance reports, and service records.
• Ensure all service activities comply with company safety, quality, and operational standards.
• Maintain accurate service documentation, including maintenance history, issue resolution, and customer feedback.
• Proactively identify opportunities for system improvements, upgrades, and value-added services that enhance customer operations.
• Respond promptly to customer service requests and demonstrate flexibility to provide support outside normal working hours when required to restore critical equipment and minimize operational downtime.

Job Requirements

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Mechatronics, or a related discipline.
• At least 2 years of experience in field service, technical support, or service engineering, preferably within system integration, industrial automation, or related industries.
• Good understanding of automation systems, PLCs, SCADA, industrial sensors, embedded systems, or related control technologies.
• Hands-on experience with diagnostic tools, testing equipment, and technical troubleshooting software.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective corrective solutions.
• Excellent communication and interpersonal skills with a customer-first mindset and a proactive approach to service.
• Willingness to travel regularly to customer sites and provide after-hours support when necessary to ensure equipment availability.
• Self-motivated, able to work independently, and an effective team player in a collaborative environment.

Preferred Qualifications

• Experience supporting integrated systems within manufacturing, logistics, warehouse automation, or IT infrastructure environments.
• Knowledge of robotics, motion control, machine vision, or industrial networking technologies.
• Familiarity with Industry 4.0, IIoT, and smart manufacturing solutions.
• Demonstrated commitment to delivering exceptional customer service, taking ownership of issues, and going above and beyond to restore critical systems with minimal disruption.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on apply now or send your updated resume to ber•••••••@peopleprofilers.com

Contact No. : +65 •••• •731

Berlyn Lum Miao Yu

Registration Number: R1766577

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com