We are seeking an experienced and commercially driven Manager, Retail & Sales Operations to oversee retail performance and operational excellence across multiple retail locations.

This role is responsible for driving sales growth, leading store operations, coaching retail teams, executing commercial initiatives, and delivering an outstanding customer experience. You will work closely with cross-functional teams to ensure smooth retail operations while supporting long-term business growth.

Key Responsibilities

Retail Operations & Performance

• Monitor and improve sales performance across multiple retail locations.
• Conduct regular store visits to ensure operational excellence and compliance with company standards.
• Review store productivity, identify business opportunities, and implement improvement plans.
• Ensure consistent execution of visual merchandising and operational guidelines.

Sales & Commercial Execution

• Execute sales initiatives and promotional campaigns to achieve business targets.
• Monitor daily, weekly, and monthly sales performance and recommend improvement strategies.
• Coordinate product launches and retail marketing activities to maximize commercial success.

Team Leadership & Development

• Lead, coach, and develop Store Managers and retail teams.
• Conduct performance reviews and provide ongoing coaching to improve team effectiveness.
• Support recruitment, onboarding, succession planning, and employee development initiatives.

Customer Experience

• Ensure exceptional customer service standards across all retail locations.
• Drive customer engagement, loyalty, and client retention initiatives.
• Review customer feedback and implement continuous improvement plans.

Inventory & Merchandising

• Monitor inventory levels and stock accuracy to optimize sales opportunities.
• Coordinate replenishment planning and support new product launches.
• Ensure product assortment and merchandising align with business objectives.

Cross-Functional Collaboration

• Work closely with Marketing, Supply Chain, HR, Finance, and Training teams to execute business initiatives.
• Coordinate operational communications and retail updates with store teams.
• Support business expansion projects and new retail initiatives.

Financial & Business Reporting

• Assist in managing retail operating expenses and promotional budgets.
• Monitor operational costs and recommend efficiency improvements.
• Prepare sales and performance reports for business review.

Market & Competitor Insights

• Monitor market trends, competitor activities, and customer buying behaviour.
• Provide commercial insights and recommendations to support business growth and strategic planning.

Requirements

• Bachelor's Degree in Business Administration, Retail Management, Marketing, or a related discipline.
• Minimum 3–5 years' experience in retail operations, multi-store management, or sales management.
• Experience managing multiple retail outlets and leading store teams is highly preferred.
• Strong understanding of retail operations, inventory management, visual merchandising, and customer service.
• Proven ability to drive sales performance and achieve business targets.
• Strong analytical skills with the ability to interpret sales data and develop action plans.
• Excellent leadership, coaching, and people management skills.
• Effective communication and stakeholder management abilities.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Positive attitude with strong interpersonal skills and the ability to perform in a fast-paced retail environment.