Responsibilities

·       Define and execute short- and mid-term commercial strategies aligned with company objectives

·       Identify and develop new business opportunities within the assigned customer portfolio

·       Build and manage a rolling 12-month sales forecast, tracking risks and opportunities

·       Drive sales growth, market share expansion and service contract penetration

·       Lead commercial negotiations in line with company policies and governance

·       Prepare, structure and present commercial offers within Safran’s framework

·       Manage contract renewals, reviews and service agreement negotiations

·       Ensure full contract execution, compliance and performance

·       Optimise contract margins, including management of invoicing, discounts and commercial gestures

·       Steer financial performance across turnover, margin, invoicing and cash

·       Lead cash collection activities and follow up on outstanding receivables

·       Ensure profitability targets are achieved and sustained

·       Customer Satisfaction & Stakeholder Coordination

·       Act as the customer satisfaction lead, ensuring service quality across technical support, material supply and responsiveness

·       Coordinate closely with customer service, technical teams and internal stakeholders to resolve issues

·       Manage customer visits, feedback, surveys and complaints, with accurate reporting via Safran tools

·       Provide guidance to customer service teams on customer-related matters

·       Governance & Continuous Improvement

·       Ensure compliance with internal controls, contractual obligations and commercial policies

·       Contribute actively to continuous improvement initiatives

Requirements:

·       Diploma or Degree with minimum 3 - 5 years’ relevant experience, preferably in aviation industry

·       Knowledge of aviation gas turbines, aviation services or MRO is a strong advantage

·       Proven experience in account management, commercial negotiations and contract management

·       Proficiency in Microsoft Office (Excel, PowerPoint, Word)

·       Strong business acumen with solid analytical skills

·       Excellent negotiation, communication and interpersonal abilities

nterested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09, PLUS Building, Singapore 049705