Job Description

The Senior Production Planner is responsible for overseeing customer program, production planning, and operational coordination to ensure on-time delivery and customer satisfaction. This role works closely with cross-functional teams including Manufacturing, Procurement, Logistics, Engineering, and Customer Service to manage demand forecasts, material availability, production schedules, and project execution. 

Responsibilities 

Customer Management

• Establish and maintain strong relationships with customers to understand their requirements and expectations. 
• Support daily operations and shipment activities to ensure high customer satisfaction. 
• Coordinate with cross-functional teams to meet delivery commitments, inventory targets, and customer scorecard requirements. 
• Monitor program milestones, risks, and project timelines to ensure successful execution. 
• Manage customer backlog, prioritize requirements, and identify potential business opportunities. 
• Prepare reports and analysis for management review on program status and operational performance. 

Customer Management

• Establish and maintain strong relationships with customers to understand their requirements and expectations. 
• Support daily operations and shipment activities to ensure high customer satisfaction. 
• Coordinate with cross-functional teams to meet delivery commitments, inventory targets, and customer scorecard requirements. 
• Monitor program milestones, risks, and project timelines to ensure successful execution. 
• Manage customer backlog, prioritize requirements, and identify potential business opportunities. 
• Prepare reports and analysis for management review on program status and operational performance. 

Operational Excellence & Reporting

• Analyze operational data to support decision-making and continuous improvement initiatives. 
• Prepare production and planning reports, highlighting risks, bottlenecks, and improvement opportunities. 
• Support management with forecasting, risk assessment, and mitigation planning. 
• Perform other duties and projects as assigned.

Requirements 

• Possess 10+ years of relevant experience in program management, production planning, supply chain, or manufacturing operations.
• Perform effectively in a multitasking environment under pressure.
• Possess strong communication and presentation skills.
• Proven ability to manage customer requirements, delivery commitments, and cross-functional coordination. 
• Good understanding of BOM, ECO processes, and demand forecasting.
• Certified Project Management Professional (PMP) certification is a plus. 
• Proficiency in basic reporting tools such as PowerPoint, Excel, and Macros.
• Knowledgeable in MRP, Oracle, and Agile systems