Senior Executive, Customer Experience/Relations
1 open position
Responsibilities:
- Delivering consistent and exceptional customer experiences and ensuring effective case resolution, contributing to stronger customer loyalty and reinforcing a positive brand perception at the dealership.
- Works closely with internal stakeholders to manage customer feedback and escalations, while also driving continuous Customer Experience improvement initiatives across Sales and Aftersales.
Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation. Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.
Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.
Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.
Support and enhance customer experience standards across all touchpoints, from showroom interactions to service journeys, by conducting quality checks, identifying improvement opportunities, and partnering with frontline teams to deliver a consistently premium experience.
Represent the organisation in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters.
Support operational aspects of Customer Experience and Customer Relations, including invoice coordination and the smooth execution of customer experience programmes.
Requirements
Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields.
3 - 5 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment.
Prior experience in a luxury or premium‑brand environment will be advantageous.
Strong data analysis and interpretation skills.
Excellent written and verbal communication skills.
Comfortable working with multiple stakeholders and managing sensitive or escalated customer cases.
Detail-oriented, organized, and able to manage multiple priorities.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word/pdf format to ashley@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9753
EA Registration Number: R1111375
EA licence number 02C4944
EA Personnel: Lee Hui En Ashley
Customer Service Manager
1 open position
- Coordinating with Pricing and Booking Team in order to offer the best available option.
- Send schedules, cargo information, and freight charges to agents and seek alternative options if initial offers are not accepted
- Proceed with booking and slot reservation upon receiving confirmation from agents.
- Ensure carriers complete orders as planned to prevent booking cancellations
- Monitor and update shipment information with factories and inform agents of any changes such as PO number, ship date, weight, free time, pricing, GOH setup, etc
- Track and update shipment information in the internal system to ensure accurate data entry for subsequent departments
- Regular Review on our office loading, following up with overseas on VIPs and lost account.
- Resolve any issues that arise to ensure customer satisfaction
- Provide outstanding customer service to clients, addressing inquiries and providing timely solutions
- Handle and resolve any issues or escalations from customers
- Maintain strong relationships with key accounts and ensure their needs are met
- Provide regular market updates to agents, explaining difficulties and offering options to help agents make informed decisions for consignees
- Understand and manage the characteristics of each account, reporting allocations for fixed accounts to the global team
- Collaborate and support other departments to ensure smooth operations
- Ensure team members are working efficiently and accurately.
- Conduct regular performance reviews and provide feedback to team members
- Develop and implement training programs for new and existing staff
- Giving guidance and solution to the team.
- Monitoring and enforce the team following the SOPs.
- Bachelor's degree in foreign trade, international economics, maritime transport, or related fields
- Minimum of 5 years of experience in a similar role within the forwarding, import-export, or logistics industry
- Proficiency in English (listening, speaking, reading, and writing)
- Strong leadership and team management skills
- Excellent problem-solving and decision-making abilities
- High level of responsibility and ability to work under pressure
- Service-minded, detail-oriented, hard-working, and positive thinking
Semicon Customer Quality Senior Engineer
1 open position
Job Summary
Customer Quality Senior Engineer is responsible to understand and fulfill customer’s expectations around quality support of Entegris products & services.
The individual in this position will be supporting customers in Southeast Asia and will represent Company by promoting product and process quality and systems and drive resolution of customer complaints.
Responsibilities
- Execute CQE responsibilities as defined by the CQE policy documents, Entegris business processes and account specific support
- Participate in varying levels of engagement with customers and company teams in problem solving, change management, customer audits, project development, product support and development, customer request handling and complaint handling.
- Be part of the global team that is designed to improve success of with customers
- Collaborate with cross functional teams at varying levels and varying degrees of complexities across range of products, regions, and customers
- Demonstrate excellence in planning, execution, discipline, learning, leadership and teamwork.
- Provide support for various documentations expectations such as business process, item tracking, performance reporting and continual improvement projects.
Requirement:
- Bachelor’s degree (BS or BA) or equivalent in Engineering or related technical field.
- 5+ years’ work experience in wafer fab or related manufacturing environment. With customer quality experience a plus.
- Experience in managing issues and projects focused on closing gaps between company capabilities and customer needs
- Experience with applicable quality tools such as pareto, FMEA’s, SPC, Trend analysis, process mapping, Design of experiment, cause and effects diagrams, 8D problem solving methodology
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please email your resume in a detailed MS Word format to joyce@peopleprofilers.com stating
1) Current Drawn
2) Expecting Salary
3) Date Available
4) Reason to Leave each job:
We regret that only shortlisted candidates will be notified
Joyce Koh Ai Leng
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
Tel: 6950 9737
EA License Number: 02C4944
EA Personnel Reg nos R1110618
Job ID:
Inisde Sales & Account Relationship Executive
1 open position
Key Responsibilities
Inside Sales (New Customers)
- Identify and qualify potential customers through inbound leads, cold calls, and outreach
- Conduct customer calls to assess needs and generate qualified opportunities
- Schedule meetings and hand over qualified leads to the Sales team
- Manage and nurture leads using CRM and sales platforms
- Work closely with Marketing, BI/BA, and Sales teams to improve lead quality and conversion
Account Relationship Management (Existing Customers)
- Manage and grow relationships with key and house account customers
- Act as the main point of contact for contract and vehicle-related matters
- Address customer issues promptly to ensure smooth leasing experiences
- Identify opportunities for renewals, upgrades, and additional fleet services
- Ensure customers understand lease terms, compliance, and contract requirements
- Collaborate with internal teams to deliver seamless customer service
Requirements
- Strong communication, interpersonal, and negotiation skills
- Ability to qualify leads, handle objections, and secure appointments
- Experience using CRM systems and sales tools
- Good time management and ability to manage multiple leads and accounts
- Customer-oriented with strong problem-solving skills
- Comfortable working with targets and performance metrics
- Knowledge of automotive, leasing, or fleet services is an advantage
Please send your updated CV to josie.cha@peopleprofilers.com
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756
Mechanical Senior Technician (MRO / Aerospace)
1 open position
Responsibilities
Performs special processes and repair of composite structures, and documents all completed tasks and maintenance, repair and overhaul (MRO) tasks for aircraft components in accordance with technical manuals and standard operating procedures (SOPs)
Examine parts for maintenance, repair or replacement, troubleshoots component defects and take corrective actions to restore components to the desired performance requirements.
Ensure and comply with airworthiness and legislative requirements, and the organization’s safety, health and quality systems.
Perform quality control functions, including inspection of incoming materials and outgoing serviced items, and registration of non-conformances in accordance with the company procedures (Quality manual, AP&P, etc) and support in the implementation of continuous improvement initiatives and lean practices.
Provide guidance to the junior technician
Check and certify workshop maintenance test rigs, machinery and tools records; follow company procedures that relate to the accurate maintenance of aircraft components and identify components and parts that are unserviceable to raise parts requisitions.
Release and certify aerospace component in compliance to part 145 requirement. (FAA, EASA, CAAC,CAAS, CAAM and etc)
Able to oversee daily activities in the absence of Cell Leader and to do advance troubleshooting and liaise with engineer to provide resolution to repair aircraft component.
Support in the implementation of continuous improvement initiatives and lean practices.
Perform any other duties as assigned by the Company
Requirements:
Diploma/Higher Nitec/Nitec in Aerospace Engineering / Mechanical or in similar discipline with about 3-5 years of experiences
Candidates with certifications in CAAS L11/L12/CO1 or M10, or equivalent papers would be an advantage.
Self-driven and motivated working as a team player.
Able to work independently
Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com
We regret that only shortlisted candidates will be notified.
Cindy Char Sin Yi
cindy.char@peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1765345
People Profilers Pte Ltd
Tel: 69509736
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EWLB Senior/Manager (NPI)
1 open position
Job :
Lead team of NPI Staff/Senior/Engineers/Associate Engineers on:
• New design reviews and checks against existing package design rules.
• Supporting new product/customer feasibility build, characterization and qualifications.
• Liaise with customers, TPM, PTM on engineering build support with regular conferences calls & meetings.
• Undertake technology/project transfer from R&D to Operations.
• Process optimization and improvements in eWLB technology.
• Taking the lead for risk assessment, FMEA, optimization/DOE (if required) for new products.
• Taking the lead in coordination with the various operation and support teams (mfg, process, equipment, mfg system, IE, CS etc) in preparing the line for new device startup/ramp. Ensure Excursion Free ramp.
• Taking the lead for issues that arises from engineering builds.
• Documentation of product eNPI phase/qual reports.
• Supporting new customer engagement and fab visits.
• Set up and track KPIs for department to ensure successful qualification.
• Ensure timely delivery of all NPI lots.
• Ensure excursion free ramp of all NPIs.
• Train and develop team on Process Characterization Techniques using Statistical methods.
• Liaise with R&D on technology transfers, new products.
• All aspects relating to eWLB new product qualification and LVM launch to secure future revenue stream.
Requirement:
• Requires B. Eng, B. Sc, M. Eng, M. Sc or PhD in Electrical, Electronics, Mechanical, Chemical Engineering, Physics, Material Science or its equivalent.
• Minimum 5 years working experience in Wafer Fab or Bump Fab.
• Minimum 3 years working at Management level.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please email your resume in a detailed MS Word format to joyce@peopleprofilers.com stating
1) Current Drawn
2) Expecting Salary
3) Date Available
4) Reason to Leave each job:
We regret that only shortlisted candidates will be notified
Joyce Koh Ai Leng
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
Tel: 6950 9737
EA License Number: 02C4944
EA Personnel Reg nos R1110618
Job ID: 5WY53653