Key Responsibilities

• Perform installation, commissioning, troubleshooting, repair, and preventive maintenance of medical aesthetic equipment.
• Diagnose electrical, electronic, and mechanical faults and carry out appropriate repairs and parts replacement.
• Perform equipment testing and calibration to ensure equipment is operating safely and according to manufacturer specifications.
• Attend to customer service requests and equipment breakdowns promptly to minimise equipment downtime.
• Supervise and provide technical guidance to Assistant Engineers in their daily service activities.
• Review service work completed by Assistant Engineers and ensure required technical and service standards are met.
• Provide on-the-job coaching and training to develop the technical competency of Assistant Engineers.
• Escalate complex technical issues to the equipment manufacturers where necessary.
• Provide professional technical support and advice to doctors, clinic personnel, and other customers.
• Maintain accurate and timely service reports, equipment maintenance records, and spare-parts usage.
• Monitor spare-parts requirements and ensure proper accountability for parts and service tools.
• Identify recurring equipment issues and contribute to root-cause analysis and corrective actions.
• Ensure all service activities comply with company SOPs, manufacturer requirements and applicable safety and regulatory standards.
• Attend technical and product training conducted by equipment manufacturers when required.

Key Requirements

• Diploma or Degree in Biomedical Engineering, Electrical/Electronic Engineering, Mechatronics Engineering, Mechanical Engineering or a related engineering discipline.
• At least 4–6 years of relevant field service or equipment maintenance experience, preferably within the medical device, medical aesthetic or healthcare equipment industry.
• Prior experience supervising, mentoring, or providing technical guidance to junior engineers is preferred.
• Strong hands-on troubleshooting and diagnostic skills.
• Experience with medical aesthetic equipment such as laser, IPL, radiofrequency (RF), HIFU, ultrasound, body-contouring or other energy-based devices would be an advantage.
• Able to read technical manuals, electrical schematics, and equipment diagrams.
• Strong problem-solving and analytical skills.
• Good interpersonal and communication skills with a customer-service mindset.
• Able to work independently and manage multiple service assignments.
• Willing to travel to customer sites and attend to urgent service requirements when necessary.
• Valid driving licence would be an advantage.