Key Responsibilities

Technical Daily Routine

·       Arrange, coordinate, and perform goods delivery, installation, testing, and commissioning (T&C) at customer sites via working together with the FSE Team Lead and Service Coordinators.

·       Prepare all after-sales service documents, including repair, calibration, and troubleshooting quotations, warranty certificates, and Planned Preventive Maintenance (PPM) contracts.

·       Respond promptly to customer breakdown calls or technical complaints via phone support or onsite visits.

·       Conduct thorough analysis, evaluation, and inspection of issues to determine accurate solutions that meet customer requirements.

·       Update and communicate all breakdown, warranty, or repair-related information to the service portal for escalation purpose.

·       Utilize the Computerized Maintenance Management System [CMMS] to carry our all-repair task and provide customers with checklist and service reports in digital format.

·       Plan and manage travel arrangements efficiently, including outstation trips when required.

Sales-Related Responsibilities

·       Propose and prepare PPM contracts and recommend repair solutions that support the overall service revenue.

·       Identify and pursue technical sales opportunities to achieve the assigned annual technical sales target.

Other Responsibilities

·       Assist in conducting product application training for customers when required.

·       Coordinate and support basic product demonstrations for customers.

·       Assist in trade events, exhibitions, and screening programs as part of brand and product promotion activities.

·       Take responsibility for credit collection related to service jobs and PPM contracts.

Requirements

·       Diploma degree or Higher (With majors in Biomedical engineering or Electrical engineering preferred)

·       1 - 3 years of experience in technical repair, service engineering, or related fields.

·       Knowledge, Skills & Attributes

·       Positive and Cooperative attitude.

·       Willing to learn attitude.

·       Strong analytical and problem-solving skills in hardware troubleshooting.

·       Extensive Traveling within Singapore is required.

·       Driving license (class 3) is highly desirable

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

 Tel: 6950 9748

http://www.peopleprofilers.com

debbie@peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376