Role Overview

• Manage, maintain, and optimize Microsoft Exchange infrastructure
• Ensure reliable email services across the organization
• Work with both on-premises and cloud-based (Exchange Online) environments
• Join the IT operations team

Key Responsibilities

• Administer and maintain Exchange Server environments, including installation, configuration, and updates
• Manage user mailboxes, distribution groups, and resource mailboxes
• Design, implement, and troubleshoot hybrid Exchange deployments (on-premises and Exchange Online)
• Monitor system performance, capacity planning, and optimization
• Develop and execute backup and disaster recovery procedures
• Implement and enforce security policies, compliance requirements, and data protection measures
• Automate routine admin tasks using PowerShell scripting
• Troubleshoot and resolve email delivery, connectivity, and user issues in a timely manner
• Maintain documentation of Exchange configurations, procedures, and system architecture
• Collaborate with IT teams to integrate Exchange with other enterprise systems and applications
• Perform regular security audits and apply patches to maintain system integrity and compliance

Required Qualifications

• 3+ years of hands-on experience administering Exchange Server
• Proven expertise in both on-premises Exchange and Exchange Online
• Strong knowledge of Active Directory, user management, and authentication protocols
• Proficiency in PowerShell scripting for Exchange administration and automation
• Solid understanding of email security, compliance standards, and data protection
• Experience with backup and disaster recovery solutions for messaging systems
• Ability to troubleshoot complex email infrastructure issues
• Strong organizational and documentation skills, with attention to detail

Preferred Qualifications

• Microsoft Certified: Exchange Administrator certification or equivalent
• Experience with Office 365 / Microsoft 365 administration
• Knowledge of networking fundamentals and email routing protocols
• Familiarity with ITSM frameworks and best practices
• Experience with monitoring and alerting tools for Exchange
• Understanding of hybrid cloud infrastructure and migration strategies