Key Responsibilities

Partner Governance

• Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation)
• Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development initiatives

Service Governance

• Review and improve service policies, standards, and operational frameworks
• Drive harmonization and best practice across ESCs

Compliance & Control

• Support governance, compliance, audit, and personal data protection requirements
• Monitor adherence to policies and coordinate corrective actions where required

Strategic Projects

• Lead or support service transformation / strategic projects including coordination with key stakeholders (SEC, Business units, ESCs)

Job Requirements

• Bachelor's degree in Business, Engineering, Operations Management, Information Systems, or related disciplines
• Minimum 5 years of relevant working experience in customer service, operations, business process improvement, governance, or project management
• Strong analytical, problem-solving, and communication skills
• Proficient in Microsoft Excel and PowerPoint; experience with Power BI, CRM systems, or data analytics tools is an advantage
• Strong stakeholder management skills, with the ability to work effectively across different countries and functions
• Self-driven, proactive, and able to manage multiple priorities in a regional, cross-cultural environment

JOBID: JOB-00531

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please send your updated cv to josie.cha@peopleprofilers.com

We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756
EA Personnel: Cha Zi Jing Josie
EA Registration Number: R24124843