About the Role

The Client Servicing Executive plays a critical role in post-sales client management, event coordination and on-the-ground execution support, ensuring seamless event delivery from confirmation through to completion. This role is primarily focused on after-sales servicing, acting as the key liaison between clients and internal/external operational teams to ensure all event requirements are executed accurately, efficiently and to a high standard.

The ideal candidate possesses strong communication, organisational and problem-solving skills, with the ability to thrive in a fast-paced hospitality and events environment while managing multiple stakeholders and tight timelines.

Key Responsibilities

Client Servicing & Post-Sales Relationship Management

• Serve as the primary point of contact for clients after event confirmation and throughout the event delivery phase
• Manage ongoing client communication via email, phone calls and in-person meetings
• Confirm and finalise all event requirements based on signed proposals and agreements
• Ensure client expectations are clearly understood, documented and communicated to internal teams
• Conduct pre-event briefings and alignment sessions with clients
• Provide timely updates to clients on event progress, logistics and operational arrangements
• Handle client queries, changes and last-minute requests in a professional, solution-oriented manner
• Maintain strong client relationships, ensuring high satisfaction before, during and after events
• Conduct post-event follow-ups to gather feedback and support future engagement opportunities

Event Planning & Operations Support

• Translate confirmed event requirements into detailed operational plans and event orders
• Coordinate closely with internal departments (operations, F&B, technical, housekeeping, security, etc.) to ensure smooth execution
• Prepare and distribute detailed event briefs, setup plans and run sheets
• Liaise with external vendors, AV partners, decorators, caterers and service providers
• Oversee venue setup, event execution and teardown processes
• Support rehearsals, walkthroughs and pre-event site inspections
• Manage on-site event coordination and provide real-time troubleshooting when required
• Ensure all event timelines, schedules and deliverables are executed according to plan
• Monitor event quality and ensure adherence to venue standards and client expectations
• Support post-event reporting, documentation and internal debriefs

Marketing Support

• Assist in creating and coordinating basic marketing materials (event invitations, EDMs, social media content, etc.)
• Coordinate with internal and external partners on marketing and promotional initiatives
• Support the promotion of upcoming events, programmes and partnership activities
• Assist in maintaining event photo libraries, testimonials and event showcases
• Support cross-marketing opportunities with strategic partners and sponsors

Administrative Support

• Maintain accurate records of confirmed events, client requirements and operational details
• Update CRM systems with event status, client communications and post-event outcomes
• Prepare event documentation, event orders, run sheets and correspondence
• Track event timelines, approvals and internal coordination milestones
• Assist with invoice tracking, purchase requests and vendor documentation
• Support scheduling of meetings, site visits and internal coordination sessions
• Prepare post-event summaries and basic reporting when required

Key Competencies

• Strong client servicing and relationship management skills
• Excellent communication and interpersonal abilities
• Strong organisational and coordination skills
• Ability to manage multiple events and stakeholders simultaneously
• High attention to detail and operational accuracy
• Strong problem-solving skills and ability to work under pressure
• Team-oriented with the ability to collaborate across departments
• Calm, proactive and solution-focused mindset during live events

Preferred Experience

• Experience in hospitality, MICE, event management or client servicing roles
• Strong understanding of event operations and on-site execution processes
• Familiarity with venue management and vendor coordination
• Basic knowledge of marketing and event promotion is an advantage
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM systems or event management tools is preferred