Job Description:

Job Summary

The purpose of the role is to

Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the SME segment.

The Small Business Clients segment in SME Banking within Standard Chartered Bank aims to provide companies with turnover of up to US$25 mil in Singapore a suite of product that meets their financing requirements. As a Business Development Manager, in addition to providing team support to your counterparts, you will be expected to actively acquire New-to-Bank (NTB) relationships and cross-sell the entire suite of SME Banking products to meet and exceed quarterly sales targets as stipulated in the “Quarterly Scorecard” as well as ensure that the NTBs acquired by yourself consistently comment on how amazing your service is.

Key Responsibilities

Performance Measures
To achieve quarterly New Sales Revenue (NSR) targets through New-to-Bank client acquisitions, and active cross-selling of SME Banking products and Wealth Solutions

Risk Measures
To ensure complete compliance and quality of work that meets internal and regulatory requirements.
• Bank’s interest must be protected at all times. Raise any risk concerns in writing immediately to seniors. Ensure Bank’s is never at risk from your action, or inaction.
• Compliance with all the Bank’s policies without any delays.
• To engage in active cross-selling of SME Banking suite of products to ensure that each NTB holds at least 2 Products Per Client (PPC).
• Drive cross product sales of all the Bank’s products and services for SME Banking and active referrals to Affluent (Individual) level.
• On a reasonable basis, to revert to all customer queries within 2 business days.

Work Ethic
• Punctual at work and when visiting customers;
• Self-driven, self-motivated, and a pro-active approach toward resolving issues.
• Responsive, contactable and accountable to clients and internal stake holders.
• Team player ready to grow business, and ready cover team members’ duties as necessary.
• Appropriate dressing that must meet Bank’s standards.
• Self-driven, self-motivated, and a pro-active approach toward resolving issues.

Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Tertiary education
• 3+ years of SME banking experience.

Role Specific Technical Competencies

• Familiar with customer due diligence processes including FATCA adherence.
• Familiar with basic working capital financing cycle and products for operating entities.
• Familiar with basic mortgage financing principles including TDSR framework and applications.
• Keen understanding of adherence to credit underwriting requirements.
• Knowledge of competitive environment in order to position Bank’s products appropriately.
• Keen negotiation and closing skills.