Operations Director

About the Role

This is a senior leadership opportunity for an experienced operations professional who thrives in a fast-paced, client-service environment. You will play a key role in leading operational performance, driving service excellence, and supporting the continued growth of an established international professional services business.

Working closely with executive leadership, you will oversee a high-performing offshore team, improve operational efficiency, and help shape the future direction of the business.

Role Overview

• Senior leadership position overseeing operational performance and team delivery
• Partner closely with executive stakeholders to support business growth and operational excellence
• Manage multi-layered teams within a fast-paced service-driven environment
• Competitive leadership compensation package

Key Responsibilities

• Lead, mentor, and develop operational teams while fostering a strong performance-driven culture
• Oversee service delivery metrics including productivity, utilisation, turnaround times, and operational efficiency
• Manage workforce planning, resource allocation, and workflow distribution across multiple client portfolios
• Ensure consistent delivery of high-quality client service and proactively resolve operational risks
• Support profitability initiatives through process improvements, operational efficiencies, and performance management
• Collaborate with senior leadership on business improvement initiatives, systems enhancements, automation, and operational strategy
• Drive continuous improvement across people, process, and technology functions

What We’re Looking For

• Proven experience in senior operations leadership within a BPO, outsourcing, shared services, or professional services environment
• Strong understanding of service-based business models, including utilisation, billable hours, and operational profitability
• Experience managing large teams through middle managers or team leaders
• Strong analytical and KPI management skills with the ability to turn data into actionable insights
• Excellent stakeholder management and communication skills across different levels and regions
• Experience within finance, accounting, bookkeeping, or related service environments is highly preferred
• Ability to thrive in a fast-paced, high-accountability environment

Why Join

• Strategic leadership role with strong visibility to executive management
• Opportunity to influence operations, systems, and organisational growth
• Exposure to international stakeholders and cross-border collaboration
• Competitive compensation package
• Forward-thinking environment focused on innovation, process improvement, and technology adoption
• Opportunity to lead and scale a growing operations team