About the Role

We are seeking a warm, professional and detail-oriented Lifestyle Concierge to serve as a key point of contact for our members and guests. This role combines relationship management with day-to-day operational support, ensuring every member interaction reflects the high standards of service and hospitality that define Casa Clava.

Key Responsibilities

Member Relations

• Serve as the first point of contact for members and guests, delivering warm, professional and personalised service
• Manage membership administration, including new applications, member records, billing coordination and CRM updates, while ensuring confidentiality and compliance
• Coordinate member bookings for dining, private rooms, wellness facilities, events and club experiences through the membership portal and CRM system
• Communicate upcoming events, promotions, club updates and member privileges through various communication channels
• Attend to member enquiries, requests, feedback and service recovery matters promptly and professionally
• Support the promotion and execution of member activities, lifestyle experiences and club events in collaboration with internal teams
• Build strong member relationships and proactively enhance overall member engagement and satisfaction

Operations & Administrative Duties

• Support day-to-day club operations, including front-of-house coordination, event setup support and F&B service operations
• Maintain accurate records of member interactions, reservations, guest visits and operational reports
• Ensure smooth coordination between members, concierge, operations and service teams for seamless service delivery
• Assist in maintaining the digital member portal, reservation systems and operational workflows
• Uphold Casa Clava's service, presentation and hospitality standards across all member-facing areas

Job Requirements

• 1 to 2 years of customer service experience in hospitality or a related industry