Firewall Support Engineer
26 Oct 2026Job Description:
Responsibilities:
Investigate and respond to security incidents and breaches escalated from L1 support, performing root cause analysis to prevent recurrence.
Monitor and analyze security alerts and events from various sources, including SIEM (Security Information and Event Management) platforms (e.g., QRADAR) and security dashboards.
Conduct regular vulnerability assessments and coordinate penetration testing activities to identify weaknesses in systems and networks.
Implement, configure, troubleshoot, and maintain security technologies such as firewalls (e.g., Palo Alto, Fortigate, Check Point), intrusion detection/prevention systems (IDS/IPS), EDR/AV, CipherTrust (Tokenization Server), HSM, 2FA, PAM, IBM Guradium and Rapid 7.
Develop, maintain, and enforce security policies, procedures, and documentation, ensuring compliance with industry standards and regulations.
Proactively search for hidden threats, malware, and vulnerabilities in the system to enhance detection capabilities.
Collaborate with IT, development, and L3 teams to address security issues and implement best practices. May also assist in training and mentoring junior (L1) security staff.
Prepare detailed reports and documentation of security incidents, analyses, and system status for management and compliance purposes.
May require participation in a 24/7 on-call rotation to address critical incidents and ensure minimal downtime and be onsite if necessary
Requirements:
Bachelor's degree in Information Security, Computer Science, or a related field, or equivalent work experience.
3+ years of proven experience in cybersecurity or information security roles, with a focus on L2 support or similar responsibilities. Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%
Strong understanding of security protocols, TCP/IP, network security, operating systems (Linux, Windows), and cloud security concepts. Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices is an advantage.
Hands-on experience with security tools such as SIEM, firewalls, vulnerability scanners (e.g., Tenable), and incident response platforms.
Relevant certifications such as CompTIA Security+, Certified Ethical Hacker (CEH), or CISSP are highly valued.
Strong analytical thinking, problem-solving skills, attention to detail, and excellent communication and collaboration skills.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word/pdf format to ashley@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9753
EA Registration Number: R1111375
EA licence number 02C4944
EA Personnel: Lee Hui En Ashley