Responsibilities

• Provide Level 2 operational support, maintenance and troubleshooting for network and cybersecurity infrastructure to ensure system availability, security compliance and operational stability.

• Perform preventive maintenance, health checks and operational monitoring of network and security equipment.

• Manage firewall operations, including rule administration, configuration changes, troubleshooting and verification in accordance with established security policies.

• Provide operational support and maintenance for Hardware Security Modules (HSM), ensuring availability and proper functioning.

• Monitor Security Information and Event Management (SIEM) platforms, investigate security alerts, analyse events, identify potential threats and escalate incidents to the relevant teams.

• Administer and maintain Symantec Endpoint Protection Manager (SEPM), including monitoring endpoint security status and supporting security policy enforcement.

• Monitor Aruba ClearPass and PAAM platforms, investigate operational issues and coordinate remediation to maintain service availability and access security.

• Support Vulnerability Assessment and Penetration Testing (VAPT) remediation activities, including tracking findings, coordinating corrective actions and performing remediation verification.

• Conduct quarterly security and compliance checks and support IM8 compliance governance to ensure adherence to applicable security standards, policies and requirements.

• Perform incident, problem and change management activities, including incident investigation, escalation, root cause analysis and implementation of corrective and preventive actions.

• Support patch management, configuration management and security hardening activities to maintain infrastructure integrity and reduce security risks.

• Conduct testing and verification of infrastructure changes, patches, configurations and security remediation activities to ensure operational readiness and minimise service disruptions.

• Coordinate incident response and resolution with relevant stakeholders, technical teams and service providers in accordance with established procedures and service-level agreements (SLAs).

• Maintain accurate operational documentation, incident records, configuration baselines, standard operating procedures (SOPs) and knowledge base articles.

• Support day-to-day cybersecurity Business-as-Usual (BAU) operations, ensuring timely resolution of operational issues and adherence to established security policies, operational procedures and service-level requirements.

Requirements:

• Bachelor's degree in Information Security, Computer Science, or a related field, or equivalent work experience.

• 3+ years of proven experience in cybersecurity or information security roles, with a focus on L2 support or similar responsibilities. Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%

• Strong understanding of security protocols, TCP/IP, network security, operating systems (Linux, Windows), and cloud security concepts. Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices is an advantage.

• Hands-on experience with security tools such as SIEM, firewalls, vulnerability scanners (e.g., Tenable), and incident response platforms.

• Relevant certifications such as CompTIA Security+, Certified Ethical Hacker (CEH), or CISSP are highly valued.

• Strong analytical thinking, problem-solving skills, attention to detail, and excellent communication and collaboration skills. 

• 5 days week, MNC

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to ashley@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel:   6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley