Customer Support Associate
30 Sep 2026Job Description:
- Provide professional support to customers and internal sales teams.
- Process customer order, quotations, delivery schedule and related document accurately and promptly.
- Coordinate closely with Sales, Logistics, Warehouse, Account, HQ, and customers to ensure smooth order fulfillment.
- Handle customer inquiries, delivery issues, and order-related concerns in a timely and professional manner.
- Investigate and resolve operational issues by working with multiple departments and stakeholders.
- Monitor order status and proactively follow up to ensure commitments are met.
- Maintain accurate records, reports, and customer information in company systems.
- Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
- Perform administrative and coordination tasks as assigned by management.
- Incoming call & office shipment support.
- Prepare monthly report
Job Requirements:
- Bachelor’s degree in business administration, Management, or related disciplines.
- Required Languages: English, Bahasa Malaysia, Chinese.
- Fresh graduates strong are encouraged to apply.
- Working experience and knowledge of admin standard processes are adding advantage