·       Provides excellent customer service and manages the needs of our customers through our communication platform (phone, email, live chat, Salesforce).

·       Take ownership of issues and concerns of customers, including operational issues, order processing, delivery/shipment, claims etc. 

·       Handle customers’ queries via email, live chat, Salesforce and phone calls and must be able to speak and read in Japanese and English for assigned customers outside Singapore.

·       Responsible for processing customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules. Provide timely “Open Order Report”

·       Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.

·       Closely monitor delivery from factory and liaise with customers to inform them on changes and get acceptance.

·       Prepare and send shipping documents to customers.

·       Address customer goods return due to quality reject, claims and communicate with Quality on rejects & resolution.

·       Regular meet-up with customers to review orders, market situation, forecast demands, orders and deliveries (both physical and virtual meetings).

·       Update weekly sales orders for sale forecast reports for management.

·       Serve as backup to team members.

·       Any other ad-hoc assignments by immediate superior.

Requirements:

·       Degree in relevant discipline with at least 3 years of experience in customer service/customer support/procurement/logistics in relevant industry.

·       Good interpersonal, communication, and computer skills.

·       Demonstrate a passion towards customer commitments.

·       Team player to the team as well as cross functional departments.

·       Able to exert consistent effort to provide quality results that are focused on the bottom-line.

·       Hands on, detailed orientated approach and a fast learner with new software.

·       Experience in JDE system is preferable.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

Registration Number: R1765345

People Profilers Pte Ltd

EA License Number: 02C4944

Tel: 69509736

20 Cecil Street #08-09 Singapore 049705