·       MNC

·       12 months renewable contract

·       Basic Salary: up to $10,000 + OT and Standby if applicable

Essential Responsibilities:

·        Provide day-to-day operational support for the end-user-computing estate and a diverse global user base, including on-site and remote employees across multiple regions.

·        Take ownership, and be a central point of contact, for any desktop support issues reported by users, ensuring professional and regular communication is provided.

·        Diagnose and resolve system issues across a range of both internally developed and vendor supplied applications in support of the trading business.

·        Follow-up on fixes for escalated issues.

·        Facilitate on-boarding and off-boarding for starters, movers, and leavers.

·        Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.

·        Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.

·        Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of technology issues.

·        Collaborate with relevant teams to plan, test, and deliver on-going enhancements.

·        Contribute to the development and improvement of processes and technology standards across the desktop infrastructure and security domains.

·        Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.

·        Proactively monitor the estate for availability, capacity, and performance.

·        Participate in a wide variety of global projects, improvements, and controls activities to enable growth in business footprint, innovation, and digital transformation.

·        Share knowledge and expertise with others, coaching and mentoring peers as required.

·        Occasional work outside of normal business hours may be required at times, for major incidents and/or planned maintenance.

Qualifications/Requirements:

·        Minimum 5 years of relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors.

·        Relevant Microsoft 365 and Azure certification(s).

·        Demonstrable knowledge of networking, infrastructure, and applications from a desktop support perspective.

·        Experience diagnosing and remediating system issues in a Windows Server 2016/2019 and Windows 10/11 environment.

·        Experience with device provisioning using SCCM and/or Intune.

·        Experience of working with and troubleshooting issues related to any of the following: Active Directory, Group Policy Management, Security/Anti-Virus, Networking, Microsoft Office, Email/Exchange, Citrix, Mobile Device Management and Telephony/VoIP (preferably Cisco).

·        Knowledge of ITIL framework, certification an advantage.

·        Experience with managing desk moves.

·        Experience using ITSM tools (Jira, ServiceNow, Remedy etc.)

·        Experience administering Microsoft Office 365

·        Experience with cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).

·        Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, FXAll, WebICE, SunSystems/Q&A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

 Tel: 6950 9748

http://www.peopleprofilers.com

debbie@peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376