RESPONSIBILITIES

• To provide timely and effective administrative support to the sales team, unit, or department; process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time; draft and prepare complex sales documentation, quotations, proposals, reports, and correspondence such as sales contracts and maintenance agreements; make complex calculations to accurately compile and report statistics; perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities; answer complex, difficult, or escalated internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• To communicate with employees from other areas in the organization, such as material planning, manufacturing, engineering, quality, warehouse, transport or shipping, distribution, finance and accounting to confirm the status of orders, deliveries, AR and resolve customer complaints; use databases or other computerized systems to maintain up-to-date customer records; track the status of orders, deliveries and payments; maintain sales commission and expense records; generate periodic sales reports and statistics, occasionally help to organize and participate in customer and sales meetings and trade shows.
• To provide key customers with a single point of contact for order management and sales support inquiries while portraying the brand personalities and applying marketing established rules and options.
• Establish and maintain close cross-functional relationships within Company and customers, also responsible for leading the support for existing sales and new programs as they launch. This includes, but is not limited to, review and entry of orders, respond to quotation requests, resolve expectations, and respond to customer demands/inquiries. In the area of servicing and managing key accounts from order entry to customer satisfaction.
• Occasionally required to organize and participate in customer and internal sales meetings and trade shows.
• Provide customer support for sales team in Asia Pacific, but not limited to OEMs and MRO (Aftermarket) customers, e.g. OEM’s Production Orders, Product Overhaul and Repair (Aftermarket), etc.
• Provide Key/Global Account aftersales support by developing business relationships with Key/Global Account Managers to understand, enforce, support, and follow through business processes and agreements with customers, managing delivery problems, quality questions, etc.
• Partner with sales team in supporting daily customer activities and orders execution; review and follow up customer's order terms and conditions, AR, credit terms, payment deductions within assigned authority level.
• Handle quality issues for returns and order management issues to resolution with sales team.
• Prepare expenses and sales reports, forecast analysis, recommend process improvements, and participate in internal and external co-planning activities.
• Establish and maintain a close liaison with sales team, material planning, manufacturing, engineering, sales, quality, warehouse, transport or shipping, distribution, finance and accounting departments and the customer to match customer needs with capabilities and expectations.
• Organize and participate in customer and regional teleconferences, sales meetings, and trade shows.
• Re-enforce the company brand internally and externally in all communications.

REQUIREMENTS:

• Minimum 8 years related experience in sales administration, customer support as well as supply and logistics, import and export with Degree in business management or engineering/technical discipline or Diploma with equivalent work experience.
• Correspondence with Asia counterparts and preferable good in such communication and written skills
• Good interpersonal and communication skills, and time management skills.
• Ability to work in a team environment, cultivate strong customer relationships.
• Ability to stay calm, positive, helpful and optimistic in stressful situations.
• Ability to manage multi-projects with good project management and planning skills.
• Ability to translate customer requirements, identify and quantify the value of collaborative customer solutions.
• Computer proficiency, with emphasis on SAP, BI, Microsoft products, and the ability to quickly learn new applications.
• Ability to travel 20% or as whenever needed in short notice

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil Street #08-09 Singapore 049705