Responsibilities:

As a Costing & Warranty Assistant, you will provide administrative support to the Warranty Department by ensuring accurate invoicing for internal and warranty repairs, in compliance with company KPIs, corporate governance, and company guidelines.

• Check and ensure that all repair orders (all charge types) are timely closed (within 7 days of end control).

• Process all warranty claims and check for accuracy before send for validation.

• Follow up Repair Order (RO) and ensure that both CSAs and Workshop foremen submit all RO on time. Perform sorting and matching of ROs.

• Communicate with Senior Execs directly to understand their Service team needs in order to collate monthly feedback for their sharing/alignment.

• Follow up warranty enquiries by CSAs and workshop personnel via email or in-person query.

• Extended Warranty management – Purchase, invoice, follow-up on all matters regarding BSI, BRI, BMI* and Extended Warranty for cars and bikes* with all stakeholders – Vehicle Admin & Service Team.

• Attends to CSAs Ad-hoc urgent Extended Warranty purchases on weekday & Saturday* purchasing (*stand-by – rotation basis)

• Main liaison to Vehicle Admin for ‘create stock’ for vehicles not in database.

• Follow up with internal and external stakeholders on document proofing signatories via KUBE, Finance, DXC alignment and records.

• Report weekly/monthly compilations summary of rejected claims to Senior Exec.

• Assisting Senior Exec in annual/ad-hoc Warranty Audits and Parts Scrapping exercise by Principal

• Daily follow up and update management on all outstanding WIP ROs status or any approval required.

• Ad-hoc requests by CSAs to attach/detach Defect Codes for technical Campaign

• Perform other duties as and when required by immediate supervisor

Who We’re Looking For 

• Minimum O level with at least 2 years of administrative experience

• Experience in Motor industry will be an added advantage

• Ability to work under pressure in a fast-paced environment

• Proficient in Excel

• Team Player

• 5 days week

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to ashley@peopleprofilers.com 

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel:   6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley