Job Summary

The Client Delivery Specialist is a highly motivated and versatile professional: flexible, client-facing and customer-focused, with the ability to assist in other departments when needed. This role is pivotal in maintaining and growing client relationships while ensuring a high level of customer satisfaction.

Main Responsibilities

Client Relationship & Sales

• Act as the primary point of contact for the client’s portfolio of clients, delivering personalised and proactive support
• Handle inbound sales calls, emails and partner portal leads to convert into bookings
• Build long-term, trust-based relationships with clients and understand their housing needs and preferences
• Present product offerings clearly, negotiate terms and rates, and close opportunities effectively
• Work closely with assigned clients and internal stakeholders to determine housing requirements and ensure fulfilment

Customer Service & Fulfilment

• Ensure timely response to all inquiries and leads
• Coordinate with sales, operations and finance teams to ensure accurate and timely booking fulfilment
• Handle and resolve issues, claims and complaints from guests and clients with professionalism and a solution-focused mindset
• Ensure each client receives a consistent, high-quality customer experience from inquiry through post-stay follow-up

Account Management & Administration

• Maintain accurate and current records in the CRM, including all communications, agreements and client preferences
• Generate and manage leases, invoices and other paperwork with close attention to detail
• Prepare and present account updates, performance metrics and feedback reports to the client’s senior leadership
• Stay informed on market trends, competitor offerings and industry events

Cross-Functional Support

• Collaborate with various departments and demonstrate flexibility in supporting multiple business functions
• Participate in trade shows and networking events to enhance brand visibility and develop industry relationships, as needed
• Monitor upcoming check-out dates for in-house guests, proactively check for extension requirements, and coordinate with guests, clients and properties regarding stay extension requests and availability
• Process and update booking extensions in the reservation system accurately and promptly

Requirements

• At least 3-6 years of similar work experience in client servicing or account management
• Willing to work alternately in the office and at the client site (central Singapore)
• Strong communicator with a customer-focused, solution-oriented mindset
• Meticulous with paperwork, records and CRM or reservation systems
• Flexible, self-motivated and reliable, and open to constructive feedback

JOBID: JOB-01401

Please send your updated CV to josie.cha@peopleprofilers.com

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756