Operations Director

About the Role

This is a senior leadership opportunity for an experienced operations professional who thrives in a fast-paced, client-service environment. You will play a key role in leading operational performance, driving service excellence, and supporting the continued growth of an established international professional services business.

Working closely with executive leadership, you will oversee a high-performing offshore team, improve operational efficiency, and help shape the future direction of the business.

Role Overview

• Senior leadership position overseeing operational performance and team delivery
• Partner closely with executive stakeholders to support business growth and operational excellence
• Manage multi-layered teams within a fast-paced service-driven environment
• Competitive leadership compensation package

Key Responsibilities

• Lead, mentor, and develop operational teams while fostering a strong performance-driven culture
• Oversee service delivery metrics including productivity, utilisation, turnaround times, and operational efficiency
• Manage workforce planning, resource allocation, and workflow distribution across multiple client portfolios
• Ensure consistent delivery of high-quality client service and proactively resolve operational risks
• Support profitability initiatives through process improvements, operational efficiencies, and performance management
• Collaborate with senior leadership on business improvement initiatives, systems enhancements, automation, and operational strategy
• Drive continuous improvement across people, process, and technology functions

What We’re Looking For

• Proven experience in senior operations leadership within a BPO, outsourcing, shared services, or professional services environment
• Strong understanding of service-based business models, including utilisation, billable hours, and operational profitability
• Experience managing large teams through middle managers or team leaders
• Strong analytical and KPI management skills with the ability to turn data into actionable insights
• Excellent stakeholder management and communication skills across different levels and regions
• Experience within finance, accounting, bookkeeping, or related service environments is highly preferred
• Ability to thrive in a fast-paced, high-accountability environment

Why Join

• Strategic leadership role with strong visibility to executive management
• Opportunity to influence operations, systems, and organisational growth
• Exposure to international stakeholders and cross-border collaboration
• Competitive compensation package
• Forward-thinking environment focused on innovation, process improvement, and technology adoption
• Opportunity to lead and scale a growing operations team

·       Provides excellent customer service and manages the needs of our customers through our communication platform (phone, email, live chat, Salesforce).

·       Take ownership of issues and concerns of customers, including operational issues, order processing, delivery/shipment, claims etc. 

·       Handle customers’ queries via email, live chat, Salesforce and phone calls and must be able to speak and read in Japanese and English for assigned customers outside Singapore.

·       Responsible for processing customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules. Provide timely “Open Order Report”

·       Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.

·       Closely monitor delivery from factory and liaise with customers to inform them on changes and get acceptance.

·       Prepare and send shipping documents to customers.

·       Address customer goods return due to quality reject, claims and communicate with Quality on rejects & resolution.

·       Regular meet-up with customers to review orders, market situation, forecast demands, orders and deliveries (both physical and virtual meetings).

·       Update weekly sales orders for sale forecast reports for management.

·       Serve as backup to team members.

·       Any other ad-hoc assignments by immediate superior.

Requirements:

·       Degree in relevant discipline with at least 3 years of experience in customer service/customer support/procurement/logistics in relevant industry.

·       Good interpersonal, communication, and computer skills.

·       Demonstrate a passion towards customer commitments.

·       Team player to the team as well as cross functional departments.

·       Able to exert consistent effort to provide quality results that are focused on the bottom-line.

·       Hands on, detailed orientated approach and a fast learner with new software.

·       Experience in JDE system is preferable.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

Registration Number: R1765345

People Profilers Pte Ltd

EA License Number: 02C4944

Tel: 69509736

20 Cecil Street #08-09 Singapore 049705

JOB SUMMARY: 

The Senior Audit Officer is responsible for performing detailed revenue audit activities to ensure the accuracy, completeness, and consistency of daily, weekly, and monthly revenue data and reports. The role focuses on data validation, reconciliation, variance analysis, and report preparation.

DUTIES AND RESPONSIBILITIES:

1.     Prepare, check, and validate daily, weekly, and monthly revenue reports for internal use and regulatory submission.

2.     Reconcile revenue figures across systems such as MarketView, service provider back offices, and raw data sources.

3.     Analyze discrepancies and variances, determine root causes, and escalate findings for resolution

4.     Assist in compiling weekly and monthly revenue reports and presentations for management and stakeholders.

5.     Ensure all audit activities maintain proper documentation, data integrity, and audit trails.

6.     Conduct checks to ensure accuracy of revenue information submitted to PAGCOR and service providers.

7.     Perform additional audit functions or analyses as assigned to support department operations.

JOB COMPETENCIES:

1.     Graduate of any 4‑year business, finance, or accounting-related

2.     At least 7 years’ experience in revenue audit, reconciliation, accounts receivable, or related audit roles.

3.     CPA (Certified Public Accountant) or CA (Chartered Accountant) is required, or other relevant audit or accounting certifications may be considered (ACCA, CMA, CIA, etc.)

4.     Strong knowledge of audit and reconciliation processes.

5.     Ability to analyze data, interpret variances, and identify root causes.

6.     Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

7.     Highly detail-oriented, organized, and dependable in meeting deadlines.

8.     Strong written and verbal communication skills for explaining variances and findings.

9.     Good problem-solving skills and ability to work independently with minimal supervision.

10.   Hindi-speaking capability is a plus.

JOB SUMMARY:

We are looking for a hands-on Senior DevOps Engineer with experience in DevOps, systems administration, cloud infrastructure, and security. This role requires both strong technical depth and leadership capability to design, secure, automate, and improve our infrastructure, deployment pipelines, and platform operations.

The ideal candidate has solid experience in Linux server management, multi-cloud environments, CI/CD, GitLab, AWS, microservices deployment, cybersecurity, ISO 27001-aligned controls, infrastructure automation, and DevSecOps / MLSecOps practices. This is not a purely managerial role—the candidate must be able to lead by doing, mentor engineers, troubleshoot deeply, and drive operational excellence. 

DUTIES AND RESPONSIBILITIES:

1. Infrastructure, Cloud, and Platform Management

• Design, build, secure, and optimize infrastructure across cloud, hybrid, and multi-cloud environments.
• Manage, harden, and troubleshoot Linux servers, especially RHEL-based systems such as CentOS and Rocky Linux.
• Tune, secure, and maintain LAMP (Apache) and LEMP (Nginx) stacks to support PHP/Laravel, Uvcorn/Hypercorn and Granian for Production Python ASGI and other business-critical applications.
• Support infrastructure and hosting requirements for Laravel, Next.js, Node.js, Python and React applications across development, staging, and production environments.
• Provision and manage compute, network, and storage resources for application, platform, analytics, and data workloads.
• Implement and optimize auto-scaling, load balancing, high availability, backup, disaster recovery, and capacity planning strategies.

2. CI/CD, GitLab, and Release Engineering

• • Manage and help maintain the self-managed GitLab environment, ensuring the reliability and availability of the CI/CD platform.
  • Own, improve, and standardize CI/CD pipelines, including GitLab CI runners, build processes, release workflows, and deployment automation.
  • Build and maintain pipelines using tools such as GitLab CI, Jenkins, or GitHub Actions to test, build, and deploy applications efficiently and securely.
  • Ensure deployments are secure, repeatable, atomic, and rollback-capable.
  • Troubleshoot and resolve build failures, pipeline issues, and deployment problems, bridging gaps between local development, staging, and production environments.
  • Improve deployment speed, consistency, and release quality through automation and engineering best practices.

3. Containerization, Infrastructure as Code, and Modern Architecture

• Build and support containerized environments from the ground up using Docker and orchestration-ready deployment practices.
• Design, deploy, and manage containerized workloads using Kubernetes for scaling, orchestration, and platform management.
• Support microservices architecture deployment, platform modernization, and future-ready infrastructure patterns.
• Design and implement infrastructure using Infrastructure as Code (IaC) tools such as Terraform/OpenTofu, Ansible, CloudFormation, or equivalent.
• Automate provisioning, configuration management, and operational tasks using Bash scripting, Python, IaC, and platform automation tools.
• Support and implement serverless deployment models and event-driven architectures where appropriate.

4. Data, Machine Learning, and Scalable Workload Support

• • Provide infrastructure support for data pipelines, ETL workflows, machine learning pipelines, and big data processing environments.
  • Ensure platform readiness for scalable data and ML workloads, including compute allocation, storage provisioning, workload scheduling, and performance optimization.
  • Support reliable and secure environments for data ingestion, processing, analytics, and model deployment.
  • Help establish standards for scaling, monitoring, governance, and securing data-intensive and ML-enabled systems.

5. Monitoring, Reliability, and Performance

• • Implement and maintain monitoring, logging, alerting, and observability solutions across infrastructure and applications.
  • Set up and manage monitoring and alerting tools such as Prometheus, Grafana, and ELK Stack to ensure uptime, visibility, and incident response readiness.
  • Improve system performance, scalability, reliability, and recovery readiness across all environments.
  • Support web performance optimization, including caching, CDN integration, asset compression, and delivery tuning.
  • Proactively detect, troubleshoot, and resolve system, OS-level, application, and infrastructure issues.

6. Security, Compliance, and DevSecOps

• Apply cybersecurity best practices across infrastructure, pipelines, and platform operations.
• Implement hardening standards, patching, access control, secrets management, secure configuration baselines, and vulnerability remediation.
• Support DevSecOps and MLSecOps practices by embedding security controls into infrastructure, CI/CD pipelines, and deployment workflows.
• Ensure environments align with ISO 27001 controls, governance requirements, audit readiness, and internal security standards.
• Help strengthen security posture across cloud, Linux, network, container, and application environments.

7. Collaboration, Documentation, and Leadership

• • Work closely with the current DevOps engineer and the wider engineering team to document infrastructure knowledge and reduce single points of failure.
  • Collaborate with developers, QA, security, data, and project teams to improve platform usability, deployment readiness, and operational efficiency.
  • Maintain and improve Jira and Confluence workflows to ensure engineering work, documentation, and processes are properly tracked and managed.
  • Mentor team members, promote best practices, and provide hands-on technical leadership across cloud, infrastructure, deployment, security, and platform operations.
  • Lead by example through strong ownership, deep troubleshooting, practical decision-making, and continuous improvement. 

JOB COMPETENCIES:

·       Education Background: Bachelor’s degree in Computer Engineering, Information Technology, Computer Science, or related courses.

·       Work Experience: Minimum of 8 years experience in DevOps or System Administration

·       Linux Mastery: Deep hands-on experience managing RHEL-based Linux systems in production, including OS tuning, permissions, storage, patching, and troubleshooting.

·       Python Proficiency: Strong ability to write Python scripts for automation, API integration, configuration management, and cloud operations, including use of libraries such as boto3, requests, pytest, logging, and PyYAML.

·       Bash and CLI Skills: Strong command-line and shell scripting skills for automation, administration, and troubleshooting.

·       Web Stack Fluency: Strong understanding of the infrastructure and build requirements of Laravel/PHP, Python/FastApi and Next.js / Node.js / React applications.

·       CI/CD Expertise: Proven experience in GitLab CI/CD, including runner management, pipeline optimization, and troubleshooting complex build and deployment failures.

·       Containerization and Orchestration: Strong experience with Docker and Kubernetes for packaging, deploying, scaling, and managing applications.

·       Infrastructure as Code: Proven ability to provision and manage infrastructure using Terraform, Ansible, CloudFormation, or similar tools.

·       Cloud Platform Experience: Strong experience with AWS and good working knowledge of Azure and/or GCP in multi-cloud or hybrid-cloud environments.

·       AWS Fundamentals: Solid hands-on knowledge of core AWS services such as EC2, S3, RDS, IAM, Security Groups, and related operational best practices.

·       Monitoring and Logging: Experience implementing observability solutions using Prometheus, Grafana, ELK Stack, and other monitoring tools.

·       Networking Knowledge: Good understanding of networking fundamentals, including DNS, load balancing, reverse proxies, firewalls, VPNs, TLS, connectivity, and traffic flow troubleshooting.

·       Security and Compliance: Strong knowledge of cybersecurity best practices, DevSecOps, ISO 27001-aligned controls, hardening, patching, secrets management, and access control.

·       Modern Architecture Support: Experience supporting microservices, containerized platforms, serverless deployments, data pipelines, machine learning pipelines, big data workloads, and scalable storage/compute environments.

·       Automation Mindset: Experience automating manual processes and operational tasks to improve consistency, reliability, and efficiency.

·       Hindi-speaking capability is a plus.

JOB SUMMARY

The Senior Fullstack Developer works under the direct supervision of the IT Project Manager. The role is responsible for developing applications based on system requirements, implementing software designs, testing software components and modules, and providing system maintenance.

In addition, the role is expected to design and develop scalable modern applications across frontend, backend, APIs, databases, microservices, and data processing components. The Full Stack Developer will also contribute to backend development, data pipelines, ETL processes, cloud-connected services, and microservices architecture, ensuring solutions are scalable, maintainable, secure, and aligned with business needs.

DUTIES AND RESPONSIBILITIES

·       Research, design, develop, and test new applications based on system requirements.

·       Evaluate and identify new technologies for implementation.

·       Maintain systems by monitoring, identifying, and correcting software defects.

·       Work with users or internal customers on the execution of projects.

·       Provide assistance to the System Integration Manager, Project Manager, System Analyst, UI/UX Designer, and Graphic Designer in software development.

·       Professionally maintain all software and create updates regularly to address customer and company concerns.

·       Troubleshoot coding problems quickly and efficiently to ensure a productive workplace.

·       Participate in project activities based on assigned project roles.

·       Actively seek ways to improve business software processes and interactions.

·       Constantly update technical knowledge and skills by attending external training or courses, reading manuals, and testing new applications or software.

·       Design, build, and maintain scalable full stack applications across frontend, backend, API, and database layers.

·       Develop and maintain RESTful APIs, backend services, and system integrations with internal and external platforms.

·       Contribute to the design and implementation of microservices architecture and modular service-based solutions.

·       Develop backend services, automation scripts, and processing tools using Python/PHP, and related technologies.

·       Build and maintain data pipelines for ingestion, transformation, movement, and synchronization of data across systems.

·       Design, implement, and optimize ETL processes for extracting, transforming, validating, and loading data from multiple sources.

·       Work with structured and semi-structured data from APIs, files, databases, queues, and external systems.

·       Support containerized development and deployment using Docker and orchestration platforms such as Kubernetes where applicable.

·       Collaborate with DevOps and infrastructure teams in deployment planning, release management, environment setup, system monitoring, and operational support.

JOB COMPETENCIES/ SPECIFICATIONS

·       Experience in software platforms across multiple organizational units.

·       10–12 years of experience developing and implementing software applications.

·       Outstanding collaboration and communication skills are essential.

·       Good problem-solving skills.

·       Experience with web applications and programming languages such as PHP, Python, HTML5/6, CSS3 and JavaScript.

·       Functional knowledge of Web Services (REST, SOAP, etc.) is needed.

·       Experience with responsive development is desired.

·       Frameworks: ReactJS, JQuery, NextJs, FastApi and Laravel.

·       Knowledge of ORM (Object Relational Mapper) and or ODM (Object Document Mapper).

·       Version control and code management such as Git or TFS is a plus.

·       Test-Driven Development (TDD) and/or Behavior Driven Development (BDD).

·       Analyze code for weaknesses and errors, and present detailed plans to improve them.

·       Experience in various databases such as MySQL, MSSQL, MariaDB and Oracle/PostgreSQL is a plus.

·       Capable of writing and understanding complex queries.

·       Strong experience in full stack development covering frontend, backend, API, and database integration.

·       Strong understanding of microservices architecture, modular system design, service-to-service communication, and API-driven development.

·       Strong proficiency in Python/PHP for backend development, Python/Rust/Go for scripting, automation, and data processing is an advantage.

·       Experience using Python libraries and tools such as requests, pytest, logging, PyYAML, and cloud SDKs such as boto3 is an advantage.

·       Experience designing, building, and supporting data pipelines and ETL workflows.

·       Experience handling data extraction, transformation, validation, migration, and loading across multiple systems.

·       Familiarity with asynchronous processing, event-driven design, and message-based integration is a plus.

·       Experience with Docker for containerization and Kubernetes for orchestration and scaling is an advantage.

·       Experience building and maintaining CI/CD pipelines using tools such as GitLab CI, Jenkins, or GitHub Actions.

·       Familiarity with Infrastructure as Code (IaC) and configuration management tools such as Terraform or Ansible.

·       Experience with monitoring, logging, and alerting tools such as Prometheus, Grafana, and ELK stack is an advantage.

·       Strong Linux command-line skills, including Bash scripting, and good understanding of networking fundamentals.

·       Experience with cloud platforms such as AWS, Azure, or GCP is an advantage.

·       Familiarity with secure coding practices, system performance tuning, and application troubleshooting.

·       Ability to work on scalable, secure, and maintainable enterprise applications.

·       Strong analytical, documentation, and cross-functional coordination skills.

Preferred / Nice to Have

·       Experience with Airflow, Bytewax, or similar workflow orchestration and data pipeline tools is a plus.

·       Familiarity with Kafka, Redpanda, RabbitMQ, or similar messaging and event-streaming platforms is a plus.

·       Experience with data lake, lakehouse, data warehouse, and distributed analytics technologies, including StarRocks, is a plus.

·       Familiarity with the ELK Stack, Prometheus, Grafana, and OpenTelemetry for logging, monitoring, and observability is an advantage.

·       Experience with Docker, Kubernetes, CI/CD pipelines, Terraform, and Ansible is a plus.

·       Exposure to Redis, Elasticsearch, MongoDB, event-driven architecture, and scalable distributed systems is an advantage.

·       Familiarity with AWS, Azure, or GCP, including managed services for compute, storage, and data processing, is a plus.

·       Hindi-speaking capability is a plus.