JOB PURPOSE 

The Production / Quality Engineer manages quality assurance (QA) activities across vendor factories. This role oversees assigned projects to ensure vendors' manufacturing processes and products strictly align with quality standards. Key objectives include implementing quality management systems, executing continuous improvement initiatives (defect prevention and waste reduction), and resolving quality issues to lower the Cost of Poor Quality (COPQ) and drive customer satisfaction.

KEY RESPONSIBILITIES

1. Product Quality & Vendor Management (100% of Workload)

• Product Development & Quality Design (25%):

  • Participate in product development and change management to ensure strict compliance with quality guidelines.

  • Evaluate Design for Manufacturability (DFM), critical process measurements, testing procedures, prototype manufacturing, and supplier quality metrics.

• Vendor Quality & System Optimization (75%):

  • Guide and support vendors in implementing and maintaining robust Quality Management Systems (QMS).

  • Analyze manufacturing processes, identify safety and risk factors, monitor production issues, and drive root-cause solutions.

  • Review supplier continuous improvement projects, process capabilities, data collection methods, and QMS documentation.

  • Execute projects focused on reducing sales returns and eliminating process waste.

2. Strategic Impact & Continuous Improvement

• Drive tactical action plans to achieve core business metrics, focusing on return reduction, waste elimination, and customer satisfaction.

• Propose process improvements to streamline internal QA workflows and cross-functional collaboration (Sourcing, Merchandising, QA).

• Introduce innovative ideas for ongoing quality enhancement.

3. Stakeholder Collaboration & Self-Leadership

• Build effective working relationships with key internal teams and external vendor stakeholders.

• Share best practices and lessons learned across product category teams.

• Continuously update knowledge on product safety standards, regulatory requirements, testing methodologies, and advanced quality tools.

JOB REQUIREMENTS

1. Education & Experience:

• Bachelor’s Degree in Engineering or related technical sciences.

• 2 to 5 years of experience in Quality Assurance, specifically managing vendor QA activities within well-managed buying offices, sourcing hubs, or manufacturing facilities.

• Background in Retail or global supply chain environments is preferred.

2. Technical Expertise & Quality Tools:

• Solid experience in product development, Design for Manufacturability (DFM), and key product/process characteristics.

• Strong knowledge and practical implementation of ISO 9001 and IATF 16949 / TS 16949.

• Proficiency in core quality tools: Lean, Kaizen, DMAIC, APQP, PPAP, MSA, SPC, and FMEA.

• Proficient in statistical analysis software (e.g., Minitab).

• Preferred: Six Sigma Black Belt certification or certified IATF 16949 / TS 16949 Internal/Lead Auditor.

3. Soft Skills & Languages:

• English: Excellent written and verbal communication skills for reporting and collaborating with regional and overseas headquarters.

• Mandarin/Chinese: Conversational fluency is highly preferred.

• Strong project management, presentation, problem-solving, and cross-functional collaboration skills.

Contact: Annie - Hồng Ân (an.le@peopleprofilers.com)

Director, Manufacturing Excellence – Engineering

Location: Bangkok, Thailand

Reports to: AVP, Manufacturing Excellence

Supervises: Manufacturing Excellence Team, as applicable

Position Summary

As the Director of Manufacturing Excellence, you will play a pivotal role in driving innovation, quality and efficiency across jewelry product development and manufacturing processes.

You will collaborate closely with manufacturing partners to ensure the successful delivery of world-class jewelry collections.

As a senior technical leader for Manufacturing Excellence in Asia, you will provide hands-on engineering leadership, mentor the Manufacturing Excellence team and serve as a key technical authority for complex product engineering, manufacturing and process-development challenges from concept through production.

Key Responsibilities

• Establish and maintain strong relationships with external partners and manufacturers to support manufacturing initiatives.
• Partner directly with manufacturers on factory floors to troubleshoot engineering and manufacturing challenges in real time.
• Work alongside master craftsmen at the bench to validate manufacturing methods, jewelry construction, assembly techniques, stone-setting methods, mechanisms, finishing processes and repair techniques.
• Collaborate closely with Product Development and Design teams to ensure alignment between design aesthetics, technical feasibility and production processes.
• Lead hands-on evaluations of prototypes and first samples to validate construction methods, assembly sequences, setting techniques, mechanisms, finishing quality and overall manufacturability before production release.
• Prototype and demonstrate advanced bench techniques, manufacturing methods, tooling concepts and craftsmanship practices that improve product performance while maintaining design intent.
• Drive manufacturing excellence initiatives by optimising processes and implementing best practices to enhance quality and efficiency.
• Establish bench craftsmanship standards by demonstrating advanced jewelry fabrication, assembly, soldering, laser welding, polishing, finishing, repair and stone-setting practices.
• Mentor Manufacturing Excellence engineers and manufacturing partners on technical and craftsmanship standards.
• Oversee product costing, budget management and resource allocation to support operational efficiency.
• Personally evaluate prototypes, first samples and production samples alongside the Manufacturing Excellence team and recommend improvements relating to construction, durability, manufacturability, assembly efficiency and luxury craftsmanship.
• Ensure quality-control measures are maintained across manufacturing partners and meet required standards and regulations.
• Ensure adherence to project timelines, budgets and quality standards throughout the engineering and manufacturing process.
• Foster a culture of creativity, excellence and collaboration within the Manufacturing Excellence team and across functions.

Additional Responsibilities

• Serve as a Manufacturing Excellence bench expert by building, modifying, repairing and validating prototypes and production samples to establish benchmark manufacturing methods.
• Work directly alongside model makers, setters, polishers, assemblers and master jewelers to resolve complex product-construction challenges and improve manufacturing consistency.
• Develop reference samples and prototype modifications to demonstrate manufacturing best practices and support technical training for manufacturing partners.
• Lead technical reviews for complex engineering challenges, product failures and manufacturing issues requiring advanced engineering judgement.
• Validate new manufacturing technologies, tooling concepts, materials and production methods before implementation across the manufacturing network.
• Support the technical qualification and capability assessment of existing and prospective manufacturing partners.
• Represent Manufacturing Excellence in executive-level product reviews, communicating technical risks, mitigation plans and manufacturing readiness.

Candidate Profile & Location

The search is open to both Thai and international candidates.

Candidates should demonstrate exceptional depth within jewelry manufacturing, strong leadership capability, cross-functional effectiveness and the ability to operate successfully from Bangkok.

Thai-language capability is advantageous but not essential.

The role is based in Bangkok and requires substantial presence both in the office and on manufacturing-partner factory floors.

International candidates must be able to satisfy applicable Thai work-authorisation and relocation requirements.

Job Summary:

The Inventory Executive will be responsible for maintaining accurate and up-to-date inventory levels, managing stock, and ensuring smooth inventory operations. This role involves tracking inventory movement, conducting stock audits, reconciling discrepancies, and collaborating with other departments to ensure that inventory meets the company’s operational needs.

Key Responsibilities:

1. Inventory Management:
   • Maintain accurate records of inventory levels, ensuring stock is tracked properly and discrepancies are addressed promptly.
   • Monitor stock levels and reorder products in a timely manner to avoid stockouts or overstocking.
   • Ensure proper storage and organization of products to optimize space and prevent product damage.
2. Monitoring of Stock Movement:
   • Monitor inventory stocks in warehouse and system.
   • Prepare and maintain detailed reports on stock levels, movements, and audit findings.
3. Order Processing and Order Management
   • Create PO and update items into system.
   • Match items code and stock inventory against sales order to ensure adequate supply before issuing of delivery order.
   • Generate DO and liaise with warehouse to ensure orders are delivered timely.
   • Churn out invoices to Finance and send it out to the customer/outlets.
4. Receiving and Issuing Stock:
   • Oversee the receipt of goods, ensuring that products are properly documented, inspected, and stored in accordance with company procedures.
   • Coordinate the issuance of stock to destinations as per requirements.

1. Inventory Reporting:
   • Prepare daily, weekly, and monthly inventory reports, summarizing stock levels, movements, and any issues.
   • Provide insights into inventory trends and highlight areas for improvement.
2. System Management:
   • Update and maintain the inventory management system with accurate stock data.
   • Ensure proper documentation for stock movement and transactions, ensuring compliance with internal processes.

o   Extract monthly sales report from system.

1. Collaboration with Teams:
   • Work closely with procurement, sales, and operations teams to ensure smooth inventory operations and timely stock availability.
   • Assist in coordinating product returns, transfers, and deliveries to customers.
2. Compliance & Safety:
   • Ensure that all inventory handling procedures comply with safety and regulatory standards.
   • Take part in implementing best practices for inventory handling and storage.

9.      Any adhoc duties as deemed appropriate

Skills and Qualifications:

• Educational Qualifications:
  • ITE or Diploma in Business, Supply Chain Management, Logistics, or a related field.
• Experience:
  • 1-2 years of experience in inventory management or a related field.
  • Familiarity with inventory management software (e.g., SAP, Oracle, or Autocount).
  • Basic accounting knowledge is preferred.

• Skills:
  • Strong organizational and time-management skills.
  • Detail-oriented with a keen eye for accuracy.
  • Proficient in Microsoft Excel (e.g. data entry, pivot tables).
  • Good communication and interpersonal skills.
  • Problem-solving mindset and ability to think analytically.
• Attributes:
  • Ability to work independently and as part of a team.
  • Comfortable with doing hands-on duties in warehouse environment, at times.
  • Multitasking capabilities

Essential Duties & Responsibilities

1. Accounts Payable:

• Perform accounts payable reconciliation between supplier statements, AP aging, AP accruals and open purchase orders
• Validate and process vendor invoices on a timely basis
• Prepare accounts payable entries and recurring GL entries to ensure that they are coded to the proper cost center or GL accounts
• Prepare and perform various journal entries to maintain the account books if necessary
• Assist with month end / reporting processes, such as balance sheet reconciliations

2. General Ledger

• General ledger and journals
• Prepayment and accrual journals
• Prepare monthly management accounts and reports
• Budget

3. General:

• Assist in internal and external audit requests and requirements.
• Support on new processes and system implementation when required.
• Perform any ad-hoc and related duties as assigned.

Requirements:

1. Bachelor's Degree in Finance or Accounting and/or equivalent
2. Minimum 3 years of relevant experience, candidate with audit experience is an added advantage.
3. Proficient in MS Office applications
4. Good communication and interpersonal skills
5. Team player with good problem solving and project management skills.

JOB DESCRIPTION

We are seeking a proactive and customer-focused professional to enhance customer experience in the supply chain function, strengthen business relationships, and support operational excellence across the organization. This role serves as a key link between customers and internal teams, ensuring timely resolution of issues, effective management of customer-related processes, and delivery of actionable business insights through data analysis and reporting. The successful candidate will also contribute to process improvement initiatives, stakeholder engagement activities, and cross-functional projects that drive customer satisfaction and business performance.

The main responsibilities are as follows:

1.      Customer Experience and Relations Management

• Manage and maintain Customers’ master database, Customers’ Parts Delivery Framework Agreement (PDFA) and Customers’ Contact Database including account creation, update contractual agreed discount values, etc.
• Build strong relationships with customers through regular engagement to understand and gather business needs, identify market trends, concerns, and seek to provide added-value services.
• Handle customer enquiries, requests, and escalations, coordinating with relevant stakeholders to investigate issues and deliver timely solutions.
• Manage annual customer returns, buyback requests, and pricing-related activities, including Special Net Price (SNP) and One-Time Deal (OTD) processes.
• Coordinate customer communications, announcements, and updates to ensure information is delivered accurately and effectively.
• Drive continuous improvements in customer-facing processes and service delivery standards.

2.      Business Analysis & KPI Reporting

·       Collect, consolidate, and analyze operational and market data to generate meaningful insights and support business decision-making.

·       Prepare and present regular KPI, revenue, performance, and market reports for management and stakeholders.

·       Support periodic business reviews, share & connect session with Customer Service Index (CSI) by tracking key metrics, identifying ordering trends, and highlighting opportunities for improvement.

·       Develop presentations and reports that translate complex information into clear and actionable recommendations (e.g. Customer KPI Reporting, Monthly Jourfixe KPI Reporting and weekly Pit-Stop, Management Reporting)

3.      Projects and Events

• Lead or support customer engagement initiatives, including Customer Survey and Customer Workshop, and business review sessions.
• Conduct quarterly DTPC SEA Process Partner Call (PPC) with Customers.
• Support the planning and execution of customer visits, orientation programmes, and other business events.
• Collaborate with internal teams on initiatives aimed at improving customer satisfaction and operational effectiveness.

4.      Process Documentation

• Review and update operational ICS and work instruction as well as DTPC SEA List of specification and Records
• Collaborate with internal stakeholders to streamline processes, improve efficiency, and implement best practices.
• Ensure operational adherence of Internal Control System (ICS) e.g. preparation and consolidation samples to the ICS control sets/compliance

5.      Other Activities

• Management of DTPC SEA Frequently Asked Question (FAQ) with the support from internal teams as well as distribution to the Customers.
• Align with DTSEA communication team to upload information in the Intranet.
• Coordination of program for Customers and business partners visits (e.g. orientation)
• Coordination of year-end activity – Issuance for debit note for DTPC SEA’s “stock on Hand file”
• And any other suitable tasks assigned.

JOB REQUIREMENTS

• Tertiary Degree in Business Management, Logistics, Supply Chain Management or any equivalent.
• Preferably 3–5 years of working experience in logistic functions.
• Strong customer-centricity and problem solving skills.
• Ability to simplify complex information to stakeholders.
• Excellent verbal and written communication skills with strong presentation abilities.
• Proactive, self-motivated, and comfortable working independently as well as in teams.
• Strong understanding of supply chain management especially in customer relationship management.
• Knowledge in the automotive industry with experience in spare part consulting and logistic supply chain, highly preferred.
• Experience working in an international and/or matrix organization.
• High cultural sensitivity and ability to work across diverse teams.
• Ability to manage multiple priorities and timelines.
• Well-versed in Microsoft Office applications, particularly PowerPoint, Excel, PowerBI.
• Confident, outgoing communicator with strong stakeholder engagement skills.

Main Working Location in Tuas, Singapore; occasionally work in Westgate office @ Jurong East Station

Prevailing Hybrid work model 3 days in office , 2 WFH