Responsibilities

• Implement and configure systems including WMS, ERP, POS, and middleware solutions.

• Provide Tier 2 technical support to internal employees.

• Develop and customize reports based on business requirements.

• Conduct system audits to ensure data accuracy and consistency across departments.

• Act as Project Lead during system development and implementation phases.

• Set up, configure, and deploy system modules to align with business needs.

• Execute project deployment activities effectively and within timelines.

• Collaborate with the Accounts & Finance team to resolve ERP-related issues.

• Manage and maintain user access controls in accordance with business requirements.

• Perform system backups, restoration testing, and routine health checks.

• Maintain and update documentation, including work logs, operational manuals, and technical documents.

• Carry out any additional tasks assigned by the superior.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent.

• Hands-on experience with EPICOR ERP system is mandatory.

• Minimum 5 years of experience in IT support and system administration.

Job Purpose

• Oversee the day-to-day financial operations of the organization, ensuring accurate accounting practices, regulatory compliance, and efficient financial processes.

• Drive financial performance and operational effectiveness through effective management of accounts payable, accounts receivable, budgeting, financial reporting, and continuous process improvement initiatives.

Key Responsibilities

Financial Operations Management

• Manage daily accounting activities, including Accounts Payable (AP), Accounts Receivable (AR), purchasing, and cash flow management.

• Ensure financial transactions are recorded accurately and in a timely manner.

Financial Reporting & Analysis

• Prepare monthly, quarterly, and annual financial reports, including income statements, balance sheet reconciliations, and other management reports.

• Analyse financial performance and provide insights to support business decision-making.

Budgeting & Forecasting

• Lead the annual budgeting process and financial forecasting activities.

• Monitor budget performance and recommend corrective actions where necessary.

Costing & Cost Control

• Maintain standard costing structures and perform annual or quarterly cost roll exercises.

• Analyse variances between actual and standard costs, identifying key drivers and recommending improvement measures.

Process Improvement

• Review and enhance financial processes and workflows to improve efficiency and accuracy.

• Support the implementation and optimization of financial systems.

• Identify opportunities for cost savings and operational improvements.

Compliance & Audit Management

• Ensure compliance with statutory requirements, tax regulations, and internal policies.

• Coordinate and manage relationships with external auditors and support audit activities.

Team Leadership

• Lead, coach, and develop finance team members to ensure high performance and continuous professional growth.

• Foster a collaborative and accountable team environment.

Strategic Business Support

• Partner with senior management and key stakeholders to align financial strategies with business objectives and operational goals.

• Provide financial insights and recommendations to support organizational growth and profitability.

Job Requirements & Qualifications

Educational Qualification

• Bachelor's Degree in Finance, Accounting, Business Administration, or a related discipline.

Working Experience

• Proven experience in a Finance Operations Manager, Finance Analyst, or similar finance leadership role.

• Prior experience in an audit environment will be an added advantage.

Required Knowledge

• Strong understanding of financial accounting principles and financial reporting.

• Knowledge of budgeting, forecasting, cost management, and financial planning.

• Familiarity with Accounts Payable (AP), Accounts Receivable (AR), and cash flow management.

• Good understanding of tax regulations, statutory requirements, and financial compliance standards.

Required Skills & Competencies

• Proficient in financial systems (e.g., SAP) and advanced Microsoft Excel.

• Strong analytical, problem-solving, leadership, communication, and organizational skills.

• Experience in internal controls, audit processes, and financial governance.

• Ability to analyse financial data and provide recommendations to support business decisions.

• Strong stakeholder management skills with the ability to build and maintain effective working relationships.

• Ability to work effectively both independently and within a team environment.

1. Promote and sell standardized logistics products, including:

• Standard warehousing solutions (standard pricing & service packages)
• Standard air freight and sea freight lane products

• Diploma or bachelor’s degree in Logistics, Supply Chain, Business Administration, Marketing, or related field.
• Minimum 3 years of sales or business development experience in logistics, freight forwarding, supply chain, warehousing, or related industries.
• Candidates with experience in SME customers acquisition or B2B sales are preferred.
• Familiar with logistics products such as warehousing, air freight, sea freight, and transportation services.
• Strong communication, negotiation, and relationship management skills.
• Able to work independently, proactive in customer development and results oriented.
• Good analytical skills with the ability to identify customer needs and business potential.
• Mandarin speaking, writing ability to liaise with Mandarin-speaking clients.

• Design end-to-end supply chain and fulfilment solutions based on customer operational requirements.
• Develop warehouse layout plans, storage configurations, process flows, and manpower planning to optimize operational efficiency and space utilization.
• Propose suitable automation solutions, equipment utilization, and system integrations to improve productivity and scalability.
• Conduct operational simulations and feasibility studies to ensure solution practicality and cost effectiveness.

• Analyse customer shipment trends, SKU profiles, inventory turnover, order patterns, and operational workflows.
• Identify operational inefficiencies, bottlenecks, and cost-saving opportunities through data-driven workflows.
• Prepare analytical reports, operational dashboards, and recommendations to support data-driven decisions.
• Provide continuous improvement initiatives for warehouse and logistics operations.

• Serve as the technical and operational subject matter expert during customer meetings, and sales presentations.
• Understand customer pain points and translate operational requirements into customized logistics solutions.
• Present complex supply chain concepts in a clear and value-driven manner to customers.
• Support the Sales Team in solution pitching, proposal preparation, and commercial discussions.

• Develop operational costing models, pricing strategies, and profitability analysis for proposed solutions.
• Prepare detailed P&L projections, resource planning, and budget estimations.
• Ensure proposed solutions are commercially competitive while maintaining operational profitability.
• Collaborate with internal stakeholders to align costing assumptions and operational capabilities.

• Work closely with other internal departments to ensure successful solution implementation.
• Monitor implementation progress, system readiness, SOP development, and operational go-live activities.
• Ensure delivered solutions meet agreed customer KPIs, SLA requirements, and operational expectations.
• Support post-implementation reviews and continuous optimization initiatives.

• Bachelor’s Degree in Supply Chain Management, Logistics, Industrial Engineering, Business Operations, or related field.
• Minimum 5 years of working experience in 3PL, Supply Chain Consulting, Warehouse Operations / Management or Logistics Solution Design.
• Experience in e-commerce fulfilment, contract logistics, automation projects, or regional / cross-border logistics operations will be an added advantage.
• Strong understanding of warehouse operations, transportation processes, inventory management and supply chain optimization.
• Strong presentation, communication and negotiation skills. Able to communicate effectively with customers, management, and cross-functional teams
• Capable of understanding customer business requirements and translating into operational solutions.
• Good command in both English and Mandarin to support communication with Mandarin-speaking stakeholders and customers

• Responsible for local delivery lead time analysis and monitoring, driving continuous improvement in service efficiency.
• Cross-border transit time analysis, tracking operational performance across all stages and proposing improvement solutions.
• Monitor competitiveness and driving related optimization initiatives.
• Maintain and update of network planning and related system data to ensure data accuracy.
• Coordinating and follow up on branch / network expansion, relocation and closure activities.
• Nationwide network planning in Malaysia, including network investment, withdrawal, and resource evaluation.
• Monitor driving lead time improvement projects and coordinate initiatives to enhance overall operational efficiency.
• Design, maintain, and optimize of transportation and network planning routes.
• Prepare periodic analysis reports related to network operations and planning.

• Bachelor's degree or above, preferably in Logistics Management, Supply Chain Management, Transportation, or related fields.
• At least 1 year experience in express logistics network planning or related roles.
• Familiar with logistics network structures, transportation route design, and warehousing / distribution systems, with strong systematic planning capabilities.
• Strong data analysis skills, proficient in Excel, knowledge of SQL, Power BI, and Tableau is preferred.
• Highly sensitive to key performance indicators such as transit time, cost and capacity and able to identify issues and propose optimization solutions through data analysis.
• Familiar with express delivery industry operations; experience in competitor analysis is preferred.
• Good written and spoken proficiency in both Mandarin and English, capable of supporting overseas communication and report writing.
• Responsible, detail-oriented and able to work under pressure in a multi-tasking environment.

• Manage end-to-end recruitment activities, including sourcing, screening, interviewing coordination, and offer management to support business hiring needs.

• Partner with hiring managers to understand manpower requirements, job specifications, and ideal candidate profiles.

• Develop and execute effective sourcing strategies using job portals, LinkedIn, referrals, and other talent channels to build strong candidate pipelines.

• Ensure a smooth and professional candidate experience throughout the recruitment process.

• Maintain accurate and up-to-date records in the Applicant Tracking System (ATS) / HRMS.

• Support employer branding initiatives and recruitment marketing activities to attract quality talent.

• Coordinate onboarding preparation in collaboration with HR and hiring teams.

• Conduct exit interviews where required and compile insights to support talent retention strategies.

• Ensure recruitment activities comply with internal policies and relevant employment laws and regulations.

Job Requirements

• Diploma or Degree in Business Administration, Human Resources, Psychology, or a related field.

• Minimum 2 years of experience in Talent Acquisition, Recruitment, or HR Generalist with strong exposure to hiring activities.

• Good understanding of recruitment processes, sourcing techniques, and employment laws.

• Familiar with HRMS/ATS systems and strong proficiency in Microsoft Excel.

• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.

• Ability to manage multiple requisitions and work under tight deadlines in a fast-paced environment.