Semicon Field Service Specialist
1 open position
Job Title: Specialist, Field Services
The Role
• To be the face of our company in the field, ensuring our customers receive expert technical support and exceptional service.
• Responsible for the installation, maintenance, troubleshooting, and repair for Gas Purification Systems at Customer Sites, minimizing downtime and maximizing customer satisfaction
• Building and maintaining strong customer relationships, representing our brand ‘s commitment to quality and reliability, and providing teams to drive continuous improvement
Job:
1.Minimized Downtime:
The primary objective is to keep customer equipment and systems running smoothly.
Success is measured by a reduction in service call frequency, faster resolution times, and a high first-time fix rate.
This means diagnosing issues quickly and accurately, having the necessary parts on hand, and performing repairs efficiently
2. High Customer Satisfaction:
You are the face of the company to the customer.
Success is demonstrated through positive feedback, strong customer relationships, and a reputation for providing exceptional technical support.
This includes clear communication, professionalism, and ability to explain complex technical issues in a way that the customer can understand.
3. Proactive Maintenance:
Success isn’t just about fixing what’s broken, but also about preventing failures.
This role will be successfully by implementing and completing preventive maintenance schedules, advising customers on best practices, and identifying potential issues before they cause a problem.
4. Accurate and Timely Documentation:
Comprehensive and detailed reports of all service activities, including repairs, installations, and maintenance, are crucial.
Success is defined by meticulous record-keeping, which ensures a clear history of a system ‘s performance and enables effective knowledge sharing within the team.
Requirement:
1.Technical Expertise:
A strong foundation in relevant technical fields(e.g mechanical, electrical, software, and networking).
The ability to read schematics, use diagnostics tools, and troubleshoot complex systems is essential.
2. Problem-Solving Skills:
The ability to analyze a situation, think critically, devise effective solutions under pressure.
This includes a methodical approach to diagnostics and a resourceful mindset to overcome unexpected challenges in the field.
3. Customer Service & Communication:
Excellent interpersonal skills to build trust and rapport with customers.
The ability to communicate technical information clearly and professionally, manage expectations, and handle difficult situations with patience and empathy.
4. Independence & Self-Management:
The capacity to work autonomously, manage a demanding schedule, prioritize tasks, and make sound decisions without constant supervision.
This includes strong time management and organizational skills to ensure efficient delivery of service.
5. Adaptability:
The willingness and ability to quickly learn new technologies and adapt to different work environments, often in challenging conditions,
A successful candidate is flexible and can handle the dynamic nature of field work.
6. Safety Orientation:
A commitment to safety protocols and procedures, both for personal well-being and the customer ‘s environment.
This includes a strong understanding of semiconductor and construction industry regulations and a proactive approach to identifying and mitigating risks.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please email your resume in a detailed MS Word format to joyce@peopleprofilers.com stating
1) Current Drawn
2) Expecting Salary
3) Date Available
4) Reason to Leave each job:
We regret that only shortlisted candidates will be notified
Joyce Koh Ai Leng
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
Tel: 6950 9737
EA License Number: 02C4944
EA Personnel Reg nos R1110618
Job ID:JOB-00793
Procurement HOD (West)
1 open position
Essential Responsibilities:-
· To lead and drive the procurement function in the organization.
· To establish and develop the procurement framework and drive compliance among the users
· To develop and enhance the supplier management network, strengthen and enhance the tendering process to ensure integrity and transparency.
· To work closely with the stakeholders to align requirements and increase user satisfaction in procured services and products.
· To enhance the processes and automate functions through digitalization, leveraging on E-commerce platforms and other technological tools
· To drive sayings and manage procurement spend for critical spares and consumables
· To build and develop capabilities for the procurement team
Requirement
· Diploma or Degree in Engineering field (Preferred Electrical or Mechanical)
· Have at least 5 - 10 years experience in sourcing of key materials/services procurement in manufacturing/equipment supply business.
· At least 3 to 5 years in management role.
· Effective communication skills to find out business user requirements and match it to suppliers offerings, negotiate with good analysis and commercial acumen
· Ability to use software in data analysis for decision making.
· Strong knowledge in contracting and good understanding of procurement best practices
· Experienced in dealing with Chinese suppliers and wide exposure to the supplier network and practices in China and East Asia
· Management skills in leading procurement teams and negotiation
· Ability to work independently and patience with users to get their business requirements and get the right suppliers to supply.
· To use software to analyse spend and costs to achieve savings to reduce costs; find ways to improve value in sourcing.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
http://www.peopleprofilers.com
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376
Sales Admin (1 year contract, Tuas)
1 open position
· US MNC @ Tuas
· 1 year contract subject to renewal
· Salary: up to $3500 x 12 months
Role Summary:-
Supporting the administrative work for the service team, working with the Fulfilment Manager, Business Analyst, Sales leaders, and Training Manager.
Essential Responsibilities:-
· Managing the Service Team asset - Calibration planning and keeping track of Field Service Equipment& assets.
· Supporting the Field Engineers in documentation for site entry.
· Support and coordinate with the training manager for customer training.
· Supporting Business Analyst in PO booking
· Supporting Business Analyst in document check and filing of service projects.
· Raise and track purchase requests for external and internal buyouts.
· Coordinate with engineers to receive/send spare parts (logistics).
· Assisting engineers in raising warranty requests to the factory.
· Other Ad-hoc task.
Requirements
· A level and Diploma holder
· 1 – 3 Years of relevant sales admin experience
· Proficient in Microsoft Office
· Experience in SAP and Ariba is compulsory
· Good communication skills
· Able to work in a fast-paced environment
· Can work independently
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
http://www.peopleprofilers.com
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376
Production Supervisor (Tuas, up to $6000)
1 open position
Duties and Responsibilities
· Actively participate and sustain high level of Lean Management.
· Plans and leads the activities in the production workshop.
· Risk Management, Incident Investigation & Preventive measures.
· Assists supervisor in monitoring and resolving matters related to production operations.
· Manages work order priorities and manpower schedules according to requirements and timelines.
· Ensures department Safety, Quality, Delivery and Cost output goals met.
· Provides training, motivation, guidance and communication to team members to develop competent, disciplined, safe and quality conscious team.
· Co-ordinates with maintenance and upgrade of machine tools to meet organizational objectives.
· Co-ordinates with internal stakeholders to optimize manufacturing process and queue times.
· Initiate improvement plans and cost savings.
· Responsible for record-keeping and for team member performance appraisals and work goal meetings.
· Leads with limited autonomy after establishment of overall direction with immediate supervisor.
· Establishes employee objectives and carry out disciplinary action and reward as required.
· Assist in driving the team to meet on time delivery.
· Resolve routine queries and problems independently.
· Review employee timeclock hours.
Requirements
· Diploma or NITEC in related field.
· 5 years of Production Supervisor experience in MNC environment
· Leadership experience is compulsory
· Experience in Lean manufacturing and problem solving skills.
· Excellent communication and interpersonal skill
· Good knowledge in workplace safety procedures
· Five to seven years of experience in Production or Manufacturing environment
· Strong PC skill in Microsoft office applications.
· Experience in lead/supervisory role is preferred
· SAP experience in preferred
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
http://www.peopleprofilers.com
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376