Job Title: Specialist, Field Services

The Role

• To be the face of our company in the field, ensuring our customers receive expert technical support and exceptional service.

• Responsible for the installation, maintenance, troubleshooting, and repair for Gas Purification Systems at Customer Sites, minimizing downtime and maximizing customer satisfaction

• Building and maintaining strong customer relationships, representing our brand ‘s commitment to quality and reliability, and providing teams to drive continuous improvement

Job:

1.Minimized Downtime:

The primary objective is to keep customer equipment and systems running smoothly.

Success is measured by a reduction in service call frequency, faster resolution times, and a high first-time fix rate.

This means diagnosing issues quickly and accurately, having the necessary parts on hand, and performing repairs efficiently

2. High Customer Satisfaction:

You are the face of the company to the customer.

Success is demonstrated through positive feedback, strong customer relationships, and a reputation for providing exceptional technical support.

This includes clear communication, professionalism, and ability to explain complex technical issues in a way that the customer can understand.

3. Proactive Maintenance:

Success isn’t just about fixing what’s broken, but also about preventing failures.

This role will be successfully by implementing and completing preventive maintenance schedules, advising customers on best practices, and identifying potential issues before they cause a problem.

4. Accurate and Timely Documentation:

Comprehensive and detailed reports of all service activities, including repairs, installations, and maintenance, are crucial.

Success is defined by meticulous record-keeping, which ensures a clear history of a system ‘s performance and enables effective knowledge sharing within the team.

Requirement:

1.Technical Expertise:

A strong foundation in relevant technical fields(e.g mechanical, electrical, software, and networking).

The ability to read schematics, use diagnostics tools, and troubleshoot complex systems is essential.

2. Problem-Solving Skills:

The ability to analyze a situation, think critically, devise effective solutions under pressure.

This includes a methodical approach to diagnostics and a resourceful mindset to overcome unexpected challenges in the field.

3. Customer Service & Communication:

Excellent interpersonal skills to build trust and rapport with customers.

The ability to communicate technical information clearly and professionally, manage expectations, and handle difficult situations with patience and empathy.

4. Independence & Self-Management:

The capacity to work autonomously, manage a demanding schedule, prioritize tasks, and make sound decisions without constant supervision.

This includes strong time management and organizational skills to ensure efficient delivery of service.

5. Adaptability:

The willingness and ability to quickly learn new technologies and adapt to different work environments, often in challenging conditions,

A successful candidate is flexible and can handle the dynamic nature of field work.

6. Safety Orientation:

A commitment to safety protocols and procedures, both for personal well-being and the customer ‘s environment.

This includes a strong understanding of semiconductor and construction industry regulations and a proactive approach to identifying and mitigating risks.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Conduct Request for Information (RFI), Invite to Quote (ITQ), Invite to Tender (ITT) exercises, including preparation and definition of specifications, evaluations, contract negotiation and obtain approval to award.

Oversight of IT projects

Manage project scope and objectives, Influence, drive and manage stakeholders' expectations to achieve the desired project deliverables.

Manage all changes in project scope escalating to Project Steering Board timely when the changes impact on agreed delivery time and budget.

Perform solution analysis, procurement, product selection, fit-gap and obtain approval. Ensure technical solution supports the business requirements.

Ability to manage and execute projects based on industry best practice of Project Management Methodology

Define, structure, plan, manage and report on assigned IT projects.

Responsible for the quality management of projects on time, scope and on budget.

Coordinate with both internal and external resources in the execution of projects.

Responsible for liaison with Project Steering Board and Project Working Group on project reporting and delivery on a regular basis.

Manage all risks and issues associated with the project escalating when required to minimize project risks.

Responsible for ensuring project resources availability and allocation are focused on delivery.

Manage vendors to ensure contractual obligations are met within the agreed Service Level Agreement.

Ensure all projects are delivered in compliant with IT policies, internal and external audit requirements.

Any other related duties as directed by the said reporting officer.

Qualifications

Bachelor's Degree in Computer Science / Information Technology (IT) with Certification in IT Project Management (CITPM) or Project Management Professional (PMP).

Minimum 5 years of project management experience in IT, Digital Service and/or Healthcare domain or similar capacity.

ITIL and Project Management (e.g. PMP/CITPM) certification and experience would be advantage.

Working experience in Integrated Electronics Medical Records system, Automated Rostering and Scheduling systems, Microsoft Dynamics 365 and Web Technologies and Development, Infrastructure and Cyber Security would be an advantage.

Strong technical knowledge in IT infrastructure, business applications and security management framework.

Experience in managing cross-functional projects and a strong track record of successful projects delivery.

Experience in vendor management and project execution

Location: North

Monday to Friday

Salary up to $7200

Job ID: 939RR9RY

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to gesse.tan@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

· 20 Cecil Street, #08-09, Plus Building, Singapore 049705

Industry: Logistics

Conducive Working Environment

Location: East

Responsibilities:

• Supervise shift operations or act as a dedicated business support specialist to ensure the program meets delivery timelines, SLA tracking, and KPI expectations.
• Manage inventory control processes including cycle counts, stock reconciliations, inventory accuracy monitoring, discrepancy investigations, and customer inventory reporting.
• Coordinate day-to-day business support, acting as the WMS Super User to maintain data quality, resolve interface issues, and support system enhancements.
• Ensure inventory transactions are accurately recorded in the WMS and investigate inventory variances to identify root causes and implement corrective actions.
• Maintain and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with strict version control.
• Support start-ups, volume ramp-ups, and process change requests, including User Acceptance Testing (UAT) and hyper-care phases
• Take necessary disciplinary actions on staff and manage shift-level conflict resolution.
• Monitor inventory accuracy and integrity through regular cycle counts, stock audits, reconciliation activities, and inventory investigations.
• Perform complex WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments with proper supporting documentation.
• Investigate inventory discrepancies, identify root causes, implement corrective and preventive actions, and communicate findings to customers and stakeholders.
• Ensure inventory records in the WMS accurately reflect physical stock and maintain compliance with inventory control procedures.
• Manage aged inventory, stock status control, damaged inventory handling, and inventory disposition processes as required by customer requirements.
• Own operational and inventory reporting reporting workflows, automating daily/weekly performance reports using advanced Excel functions.

Requirements:             

• Diploma or Degree in Logistics, Supply Chain, Business, or Industrial Engineering.
• 3 to 5 years of relevant experience in contract logistics, inventory control, shift supervision, or operational business support.
• Exposure to Lean/Kaizen methodologies and basic continuous improvement tools.
• Strong knowledge of warehouse operations, inventory management principles, stock control processes, and inventory reconciliation practices.
• Advanced Microsoft Excel skills (Power Query, macros) and ability to navigate ERP/WMS platforms deeply.
• Strong documentation skills for SOP drafting and compliance evidence gathering.
• Demonstrated ability to supervise a team, deal with staff firmly but fairly, and maintain a high-performance shift culture.

Job ID: JOB-00782

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

• Work with regional business units on the development and execution of marketing strategies and content development for new product launches
• Collaborate with the cross-functional teams to plan and execute integrated marketing plan and coordinate regional B2B campaigns to enhance brand presence and drive lead generation and sales conversion
• Create compelling and targeted B2B content for offline and online platforms
• Plan and execute B2B events to enhance brand visibility in the region
• Ensure strict adherence to the brand guidelines across all B2B marketing materials
• Track and report on key performance indicators (KPIs) specific to B2B marketing to measure the effectiveness of campaigns
• Stay updated on industry best practices and emerging trends in B2B marketing to ensure the company remains at the forefront of regional marketing communications
• Manage vendors to ensure expenses are kept within approved budget and deliverables adhere to communication guidelines and given timeline

• Proven experience in regional B2B marketing communications, with a track record of developing impactful campaigns
• Strong written and verbal communication skills, with the ability to tailor messaging for diverse B2B audiences
• Solid project management experience, with the ability to manage multiple initiatives and meet tight deadlines
• Strategic thinker with a results-oriented mindset for B2B marketing
• Strong interpersonal and collaboration skills, with experience working across cross-functional teams

Work Location: Ubi

Working Hours: 9AM – 6PM, Monday – Friday

Job Responsibilities

·       Support Engineering Department in electrical job, set up wiring, testing and commissioning of new equipment(s)

·       On-site installation, setup, repair and troubleshooting of equipment(s)

·       Provide technical support and training to customer(s)

·       Other Ad-hoc duties indicated by the supervisor or management

Key Requirements

·       Possess a Higher NITEC / NITEC/Diploma in Electrical Engineering / Mechatronics or equivalent

·       Working experience in related field will be an advantage

·       Willing to travel locally and overseas as and when required

JOB-00773

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.