Responsibilities

• Drive profitable aftermarket growth for Braking Systems in APAC and develops Aftermarket strategies, leads sales and marketing initiatives, manages existing aftermarket accounts, and serves as the primary commercial interface with customers.
• Responsibilities include market forecasting, sales growth, contract and pricing strategy, and leading aftermarket programs for wheel, brake, brake control systems, and associated products in alignment with company strategy. 
• Develop and execute and airline strategies, sales plans, and marketing initiatives for APAC.
• Seek new business opportunities in the braking systems market.
• Build and manage a robust pipeline of aftermarket opportunities; deliver annual sales growth and margin targets.
• Inform customers of new products, services, and pricing; develop competitive value propositions and capture plans.
• Serve as primary point of contact for assigned airline and operator accounts; maintain strong, long-term relationships and ensure customer requirements are understood and met, maximizing customer satisfaction and retention.
• Lead platform strategies to grow/sustain market share from Entry Into Service through aircraft retirement and coordinate resolution of customer priorities and issues directly with internal stakeholders
• Develop and negotiate contractual agreements and long-term agreements within approved limits.
• Define pricing strategies and commercial models, including Cost per Brake Landing, Power-by-the-Hour, and per-event contracts.
• Analyze opportunities, perform financial trade-off analyses, and present recommendations to leadership.
• Maintain and improve customer scorecards, airline fleet data, and pricing tools.
• Lead aftermarket strategies and contingency planning for assigned platforms; manage Risk & Opportunity
• Oversee End of Life support, Last Time Buy, obsolescence, and divestment strategies also to provide oversight of warranty claims and related costs.
• Identify future market trends in the aircraft aftermarket and provide input to product and pricing strategy.
• Prepare/coordinate product brochures and marketing materials.
• Support tradeshow and conference participation, including customer meetings and follow-up.
• Engage with third-party service providers as needed to support airline customers and support regional customers across multiple time zones; occasional nights/weekends as required.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in Business, Engineering, or related field with minimum 5 years in program management and/or sales and at least 10+ years in the aerospace industry (operations, engineering, customer support, or equivalent).
• Experience with airline aftermarket models and product experiences in wheels and brake
• Proven ability to manage complex programs and key accounts.
• Strong sales management and consultative selling skills; demonstrated success building customer relationships.
• Knowledge of marketing analysis and data analytics.
• Solid commercial contract knowledge and proposal development experience.
• Financial acumen, including proficiency in algebra and basic financial analysis (ROS, pricing, life calculations).
• Excellent presentation, negotiation, and communication skills (written and verbal).
• Effective cross-functional collaborator; able to influence at multiple levels.
• Technical aptitude with mechanical systems (aircraft wheels, brakes, and associated systems) and willingness to learn more.
• Highly organized, detail-oriented, able to manage multiple priorities.
• 
  

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil Street Singapore 049705

Responsibilities:

• Handle shipping and operational documentation.
• Perform Tradenet declarations for import/export shipments
• Coordinate shipment arrangements and delivery schedules
• Ensure accuracy and timely processing of shipping documents
• Support daily operational and administrative activities

Requirements:

• Minimum 1–2 years of relevant experience in shipping, logistics, or operations support
• Preferably possess valid Tradenet Declaration certification with hands-on experience in Tradenet declarations. Will consider those with no experience as well.
• Familiar with import/export shipping documentation and shipment coordination
• Immediate availability or candidates with short notice period preferred

Operations Director

About the Role

This is a senior leadership opportunity for an experienced operations professional who thrives in a fast-paced, client-service environment. You will play a key role in leading operational performance, driving service excellence, and supporting the continued growth of an established international professional services business.

Working closely with executive leadership, you will oversee a high-performing offshore team, improve operational efficiency, and help shape the future direction of the business.

Role Overview

• Senior leadership position overseeing operational performance and team delivery
• Partner closely with executive stakeholders to support business growth and operational excellence
• Manage multi-layered teams within a fast-paced service-driven environment
• Competitive leadership compensation package

Key Responsibilities

• Lead, mentor, and develop operational teams while fostering a strong performance-driven culture
• Oversee service delivery metrics including productivity, utilisation, turnaround times, and operational efficiency
• Manage workforce planning, resource allocation, and workflow distribution across multiple client portfolios
• Ensure consistent delivery of high-quality client service and proactively resolve operational risks
• Support profitability initiatives through process improvements, operational efficiencies, and performance management
• Collaborate with senior leadership on business improvement initiatives, systems enhancements, automation, and operational strategy
• Drive continuous improvement across people, process, and technology functions

What We’re Looking For

• Proven experience in senior operations leadership within a BPO, outsourcing, shared services, or professional services environment
• Strong understanding of service-based business models, including utilisation, billable hours, and operational profitability
• Experience managing large teams through middle managers or team leaders
• Strong analytical and KPI management skills with the ability to turn data into actionable insights
• Excellent stakeholder management and communication skills across different levels and regions
• Experience within finance, accounting, bookkeeping, or related service environments is highly preferred
• Ability to thrive in a fast-paced, high-accountability environment

Why Join

• Strategic leadership role with strong visibility to executive management
• Opportunity to influence operations, systems, and organisational growth
• Exposure to international stakeholders and cross-border collaboration
• Competitive compensation package
• Forward-thinking environment focused on innovation, process improvement, and technology adoption
• Opportunity to lead and scale a growing operations team

·       Provides excellent customer service and manages the needs of our customers through our communication platform (phone, email, live chat, Salesforce).

·       Take ownership of issues and concerns of customers, including operational issues, order processing, delivery/shipment, claims etc. 

·       Handle customers’ queries via email, live chat, Salesforce and phone calls and must be able to speak and read in Japanese and English for assigned customers outside Singapore.

·       Responsible for processing customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules. Provide timely “Open Order Report”

·       Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.

·       Closely monitor delivery from factory and liaise with customers to inform them on changes and get acceptance.

·       Prepare and send shipping documents to customers.

·       Address customer goods return due to quality reject, claims and communicate with Quality on rejects & resolution.

·       Regular meet-up with customers to review orders, market situation, forecast demands, orders and deliveries (both physical and virtual meetings).

·       Update weekly sales orders for sale forecast reports for management.

·       Serve as backup to team members.

·       Any other ad-hoc assignments by immediate superior.

Requirements:

·       Degree in relevant discipline with at least 3 years of experience in customer service/customer support/procurement/logistics in relevant industry.

·       Good interpersonal, communication, and computer skills.

·       Demonstrate a passion towards customer commitments.

·       Team player to the team as well as cross functional departments.

·       Able to exert consistent effort to provide quality results that are focused on the bottom-line.

·       Hands on, detailed orientated approach and a fast learner with new software.

·       Experience in JDE system is preferable.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

Registration Number: R1765345

People Profilers Pte Ltd

EA License Number: 02C4944

Tel: 69509736

20 Cecil Street #08-09 Singapore 049705

Industry: Computer Printer Manufacturing
Location: Alexandra Road
Basic + Allowance + AWS + VB

• Account Management: Build and maintain strong relationships with existing retail partners, ensuring optimal performance and satisfaction.
• Sales Growth: Develop and execute strategies to achieve sales targets, including upselling and cross-selling company products.
• Channel Development: Identify and onboard new retail partners to expand company’s market reach.
• Retail Strategy Execution: Collaborate with marketing and product teams to implement in-store promotions, campaigns, and product launches.
• Forecasting & Reporting: Monitor sales trends, analyze performance data, and provide accurate sales forecasts to management.
• Training & Support: Educate retail staff on product features and benefits to ensure effective product representation and sales execution.
• Market Analysis: Stay informed about market trends, competitor activities, and customer preferences to adapt strategies accordingly.

• Diploma in Business, Sales, Marketing, or a related field.
• Minimum 3 years with proven experience in retail channel sales, preferably in IT peripherals, electronics, or consumer goods industries.
• Strong negotiation, communication, and presentation skills.
• Ability to analyse sales data and market trends to develop actionable strategies.
• Self-motivated with excellent organizational and time management skills.
• Proficiency in Microsoft Office, Power BI and CRM tools.

JOBID: JOB-00240

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please send your updated cv to josie.cha@peopleprofilers.com

We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756
EA Personnel: Cha Zi Jing Josie
EA Registration Number: R24124843