Responsibilities

• Implement and configure systems including WMS, ERP, POS, and middleware solutions.

• Provide Tier 2 technical support to internal employees.

• Develop and customize reports based on business requirements.

• Conduct system audits to ensure data accuracy and consistency across departments.

• Act as Project Lead during system development and implementation phases.

• Set up, configure, and deploy system modules to align with business needs.

• Execute project deployment activities effectively and within timelines.

• Collaborate with the Accounts & Finance team to resolve ERP-related issues.

• Manage and maintain user access controls in accordance with business requirements.

• Perform system backups, restoration testing, and routine health checks.

• Maintain and update documentation, including work logs, operational manuals, and technical documents.

• Carry out any additional tasks assigned by the superior.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent.

• Hands-on experience with EPICOR ERP system is mandatory.

• Minimum 5 years of experience in IT support and system administration.